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Prepare a customer escalation story, how you root-cause issues, and how you set expectations under pressure. Be ready to explain a technical concept simply and to walk through prioritization when many accounts need attention.
Best fit if you enjoy technical problem-solving with real customers, clear written updates, and partnering across support and engineering. Location is Costa Rica (not listed as remote); confirm on-site/hybrid details with HYCU.
As a Customer Success Engineer at HYCU, Inc., you would likely onboard customers, translate product behavior into practical guidance, triage technical issues with support and engineering, and track adoption health. Expect ticket triage, live troubleshooting sessions, runbook-style playbooks, and clear written updates so customers stay successful after go-live.
Build product troubleshooting, APIs/logs basics, and customer communication.
The listing marks remote as no and location as Costa Rica; ask HYCU about office, hybrid, and travel expectations.
Typical work is onboarding, technical guidance, issue triage with engineering, and proactive health checks so customers adopt the product reliably.
Use free paths such as freeCodeCamp, Saylor CS courses, CS50, and Microsoft Learn while practicing explaining systems to non-engineers.
CUSTOMER SUCCESS ENGINEER HYCU, Inc. Costa Rica About the Role At HYCU, Inc., a leading provider of multi-cloud data protection as a service solutions, we are seeking a Customer Success Engineer (CSE) to join our dynamic team in Costa Rica. As an award-winning company with an industry-leading Net Promoter Score (NPS) of 91, HYCU offers unparalleled data protection, migration, disaster recovery, and ransomware protection to thousands of companies worldwide. Day-to-Day Responsibilities Foster trust, transparency, and confidence with customers by being a customer advocate Build coalition support (IT and business) for Public Cloud and Enterprise administrators Dramatically simplify and streamline the entire data protection stack for our SaaS and enterprise cloud customers Identify solutions to make implementation smooth and efficient, sharing best practices that ease adoption and increase platform effectiveness What You Bring A deep understanding of multi-clouds and data protection The ability to communicate clearly and effectively Strong problem-solving skills to address complex technical challenges A passion for helping customers overcome obstacles and achieve their business outcomes Working at HYCU, Inc. HYCU is the fastest-growing leader in the multi-cloud data protection as a service industry. Our solutions eliminate complexity, risk, and the high cost of legacy-based solutions, providing data protection simplicity to make the world safer. With an impressive $140M in VC funding, HYCU continues to innovate and grow. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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