Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Strong fit if you like structured remote support, steady call/chat volume, and process-driven BPO work for a large public CX provider—not a builder/dev role.
As a remote Customer Service / Tech Support Representative – Media at Concentrix, expect inbound/outbound support for media-related products or services: diagnose account and device issues, walk users through fixes, document tickets, and hit quality and handle-time targets within a BPO schedule and tools stack.
Yes. The listing is remote, with Boise, Ada County noted as the location context.
It is a business process outsourcing company serving enterprise clients with customer experience and related operations.
No certifications or cert cost data were provided for this posting.
Website: concentrix.com
Concentrix Corporation is an American business process outsourcing company headquartered in Newark, California. It was a subsidiary of SYNNEX Corporation since 2006 and went public as an independent company on December 1, 2020. In 2025, Concentrix made it to #426 on the Fortune 500 list.
Public cache only — not an employee review.
CUSTOMER SERVICE / TECH SUPPORT REP - MEDIA Concentrix, Boise, Ada County Position Summary We are seeking passionate and driven professionals to join our award-winning "One Concentrix" team as Customer Service / Tech Support Representatives. As a key member of our team, you will be responsible for delivering exceptional customer experiences and tech-based solutions for one of the world's best-known brands. Key Responsibilities Provide outstanding customer service through phone, email, or chat support Diagnose and resolve technical issues efficiently Handle inquiries related to products and services Document interactions and maintain accurate records Stay informed about the latest technology trends and product updates Who We're Looking For We are looking for individuals who possess excellent communication skills, attention to detail, and a strong desire to help others. A background in customer service or tech support is preferred but not required. Strong problem-solving abilities and the ability to work independently are essential. Working at Concentrix Full-time position with remote working options available Inclusive, award-winning company culture Opportunity for career growth within a Fortune 500 organization Military veterans encouraged to apply Next Steps If you are ready to grow with us and contribute to our success, we invite you to join our team. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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