D2B
Customer Service Team Leader position supporting remote customer support operations across the EU market. Hands-on leadership role with a focus on delivering exceptional customer experiences.
Requirements
- Fluent in both English and German (written and verbal)
- Previous experience in a Customer Service Team Leader or Senior Customer Service role
- Experience within eCommerce, retail, consumer products, or product-based customer support environments
- Strong leadership skills with experience managing remote or distributed teams
- Excellent written and verbal communication skills
- High emotional intelligence and the ability to handle escalated customer situations professionally
- Strong organisational, multitasking, and time management abilities
- Ability to analyse customer service performance metrics and identify improvement opportunities
- Comfortable working across international time zones and collaborating with global teams
Benefits
- 100% Remote work
- Possible multiple client interviews and assessment
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
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