Customer Service Specialist

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

Be ready to walk through how you calm a frustrated caller, capture details accurately, and confirm a fix. Expect scenarios on order entry, complaint notes, and checking that a resolution actually stuck.

Fit summary

Strong fit if you communicate clearly, stay organized under volume, and like closing the loop for Amwaste Careers customers in Georgia.

Day in the role

As a Customer Service Specialist at Amwaste Careers, a typical day centers on helping customers by phone or in person: answering product or service questions, taking or entering orders, handling cancellations, and logging complaints.

• Document each interaction and the actions taken
• Follow up until issues are resolved and changes stick
• Handle billing, deposits, or service changes in the system

Skills to emphasize

Build core service skills with free or free-to-learn courses:

• HubSpot Academy — Customer Service Fundamentals (free)
• Alison — Customer Service courses (free to learn)

FAQ from this listing

Is this role remote?

No. The listing is for Georgia, US, with remote set to off-site/local work rather than remote.

What does the job mainly involve?

Customer contact by phone or in person, order and account work, complaint handling, and recording what happened and what you did next.

Where can I learn customer service basics for free?

HubSpot Academy’s Customer Service Fundamentals is free; Alison’s customer service courses are free to learn.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

O*NET source

Role overview (listing rewrite)

CUSTOMER SERVICE SPECIALIST at Amwaste Careers in Georgia, US About the Role The Customer Service Specialist will work in the West Point, Ga corporate office of Amwaste. This role involves applying industry knowledge and organizational policies to provide efficient and courteous customer service through telephone and personal contact. The incumbent ensures services are provided in a professional manner, addressing inquiries and resolving issues promptly. Core Duties Absorb and apply comprehensive knowledge of the industry, organization's services, and policies Provide exceptional customer service through telephone and personal contact Ensure all interactions are conducted in a courteous and professional manner Resolve customer inquiries and issues efficiently Adhere to company policies and procedures Skills & Qualifications Strong communication skills, both verbal and written Excellent interpersonal skills for effective interaction with customers Prior experience in customer service or a related field preferred Adept at problem-solving and conflict resolution Proficient in using technology and software tools for customer service tasks About Amwaste Careers Amwaste is dedicated to providing reliable waste management solutions. The company values professionalism, integrity, and customer satisfaction. Working at Amwaste means being part of a team committed to environmental stewardship and community well-being. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Ensure all required fields are filled out accurately to increase your chances of being considered.

Full job on Get A Job.AI

Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Georgia, US, hybrid, or fully remote?