Customer Service – Self Storage Manager

Join Public Storage as a Customer Service - Self Storage Manager in Berwyn, Cook County, where you'll operate independently across multiple facility locations while delivering exceptional service to our customers. This full-time position offers the opportunity to manage day-to-day operations, solve customer problems, and help people find the right storage solutions for their needs.

About the Role

As a Customer Service - Self Storage Manager with Public Storage, you'll be the face of our facility, responsible for creating a welcoming environment and ensuring smooth operations. You'll work both in our office and on the property, giving you flexibility and variety in your daily responsibilities. This role requires someone who can work independently while maintaining high standards of service and attention to detail.

What You'll Do

• Assess customer storage needs and recommend appropriate unit sizes and storage solutions
• Suggest complementary services and products, including packing and moving supplies, to enhance the customer experience
• Conduct daily inspections of storage units and common areas to verify inventory, ensure availability, and maintain facility appearance
• Process customer transactions and manage administrative duties with accuracy
• Audit cash drawers at the end of each shift to verify accuracy
• Prepare bank deposits and handle financial records responsibly
• Respond to customer inquiries and resolve concerns promptly and professionally

What We're Looking For

• Customer service experience or demonstrated ability to communicate effectively with diverse customers
• Ability to work independently and manage time across multiple tasks and locations
• Attention to detail, especially when handling financial transactions and record-keeping
• Physical ability to perform daily inspections and move around the facility as needed
• Reliability and professional demeanor in a customer-facing role
• Basic math and cash handling skills

About Public Storage

Public Storage is a trusted provider of self-storage solutions, serving customers across the country who need reliable, accessible storage options. We're committed to delivering clean facilities, professional service, and competitive rates to our communities.

How to Apply

Ready to make a difference at Public Storage? Submit your application through this listing. We look forward to meeting you.