Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Be ready with examples of calm problem-solving, handling upset customers, and explaining options simply. Ask how the agent team splits service vs. new business, what tools they use, and how success is measured in the first 90 days.
Strong fit if you like face-to-face and phone client care in a small local agency, can learn insurance products quickly, and want service work with light sales support—less ideal if you prefer fully remote or pure corporate corporate support.
As a Customer Service Representative on the Greg Harman State Farm agent team, you would field client questions on policies and services, help compare options and next steps, follow up after sales to resolve issues, and stay current on products and local needs. Expect phone and in-person support plus light sales follow-through—not a pure call-center script role.
Build phone etiquette, product knowledge, and clear follow-up habits. Free starts:
No—the listing is with Greg Harman, a State Farm agent team in Oak Ridge, not a corporate HQ role.
Answering service questions, supporting clients after sales, comparing options, and contacting prospects or existing customers about needs.
Yes—HubSpot’s Customer Service Fundamentals is free, and Alison’s customer service courses are free to learn.
Public-domain labor data — prepare examples for 2–3 of these.
Website: gregharmanstatefarmagent.com
Public cache only — not an employee review.
Join Greg Harman - State Farm Agent in Oak Ridge, Woodford County as a full-time Customer Service Representative - State Farm Agent Team Member. This is your opportunity to deliver exceptional service while building meaningful customer relationships at a growing insurance agency in your community. About the Role As a Customer Service Representative on our team, you'll be the frontline connection between our customers and the services they rely on. This full-time position combines direct customer interaction with essential administrative support, ensuring every client receives professional, responsive service. You'll work in our Oak Ridge office, supporting the daily operations of a successful State Farm agency and contributing directly to our growth. What You'll Do Address customer inquiries regarding insurance coverage, policy options, and claim status Process applications, policy modifications, and account updates with precision Respond promptly to customer calls and emails with professionalism and care Schedule consultations and coordinate interactions between clients and our agent Maintain accurate records and input customer information into agency systems Support policy renewals and help customers understand their protection options Collaborate effectively with team members to achieve agency objectives What We're Looking For Prior customer service or client-facing experience Strong verbal and written communication abilities Capacity to manage multiple tasks and priorities simultaneously Organized approach with strong attention to accuracy Comfort with computer systems and eagerness to master new software Professional demeanor and genuine commitment to customer satisfaction Dependability and collaborative spirit Why Join Our Team We offer competitive salary, performance-based bonuses, flexible scheduling options, health insurance coverage, paid time off, and comprehensive training and development programs. This role provides clear opportunities for advancement as you grow with our agency and State Farm. About Greg Harman - State Farm Agent We are an independent State Farm agency serving Oak Ridge and Woodford County. Our mission is to provide personalized insurance solutions and expert guidance to families and businesses in our region. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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