Binance
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Join Binance‘s Customer Service team and be a part of a client-facing business where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.
Responsibilities:
- Handle back office tickets, and provide 7*24h online enquiry and email reply services to customers.
- Handle customer enquiries, advice and suggestions via email or online tools.
- Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
- Handle customer complaints, special cases or ad hoc tasks.
Requirements:
- Bachelor degree or above.
- Minimum 1 year experience in customer service, preferably in finance or E-commerce industry.
- High level of honesty and integrity. Proactive and meticulous.
- A sense of responsibility and team work spirit.
- Ability to work under pressure, strong communication skills and exceed beyond expectation.
- Passionate for the customer service industry and can work under different work shifts, including night shifts.
- Positive about the crypto industry.
- Personal or professional experience with cryptocurrency.
- Proficient in English language is required to be able to successfully communicate with stakeholders.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
About this role & career path
Working in Argentina
Argentina, officially the Argentine Republic, is a country in the southern cone of South America. It covers an area of 2,780,085 km2 (1,073,397 mi2), making it the second-largest country in South America after Brazil, the fourth-largest country in the Americas, and the eighth-largest country in the world. Argentina shares the bulk of the Southern Cone with Chile to the west, and is also bordered by Bolivia and Paraguay to the north, Brazil to the northeast, Uruguay and the South Atlantic Ocean to the east, and the Drake Passage to the south. Argentina is a federal state subdivided into twenty-
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