Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Be ready to role-play a tough member interaction, explain how you’d motivate a hesitant new member, and show you can balance sales-friendly hospitality with accurate club policies—without inventing numbers you don’t have.
Strong fit if you like high-energy retail fitness, in-person service in Guelph, and motivating people more than desk-only admin work. Less ideal if you need remote work or a purely back-office CSR role.
As a Customer Service Representative (Motivator) at GoodLife Fitness Guelph Pergola Commons, expect a floor-facing day: greet members, answer membership and club questions, tour prospects, keep the desk and lobby welcoming, and keep energy high so members feel supported from check-in through their visit.
No—the listing is for Guelph Pergola Commons (on-site).
It’s a member-facing CSR role focused on hospitality, encouragement, and club experience—not a personal trainer title by itself.
Start at goodlifefitness.com and recent partnership/community program news above.
Website: goodlifefitness.com
Public cache only — not an employee review.
Goodlifefitness is hiring a full-time Customer Service Representative (Motivator) - Guelph Pergola Commons in Guelph, Ontario. This on-site role invites you to deliver personable, high-energy support that helps every visitor feel welcomed and assisted throughout their experience. About This Position The Customer Service Representative (Motivator) - Guelph Pergola Commons opportunity with Goodlifefitness places you at the heart of daily guest interactions in Guelph, Ontario. Working full time on location at the Guelph Pergola Commons site, you will act as a primary point of contact who combines attentive service with an encouraging presence. Your work keeps communication open, resolves everyday questions efficiently, and leaves people with a clear sense that their needs are taken seriously. Success means balancing warmth and professionalism so that every conversation strengthens trust in Goodlifefitness while supporting smooth day-to-day operations. This is a hands-on local role ideal for those who enjoy face-to-face connection and thrive when helping others feel motivated and informed. Key Responsibilities Welcome arriving guests with genuine energy and make them feel immediately at ease Listen actively to questions, feedback, and concerns, then respond with accurate and clear information Guide people through common service processes and share relevant details that help them decide next steps Maintain an uplifting, motivational tone that encourages positive engagement during every conversation Document interactions carefully so important details remain accessible to the wider team Escalate more complex matters promptly while keeping the customer informed and supported Partner with coworkers to keep service flow steady even during peak periods Uphold consistent standards of courtesy, reliability, and professional presentation at all times Who We're Looking For Outgoing communicators who naturally put people first and enjoy service-focused work Individuals comfortable remaining positive and motivational throughout a full-time schedule Problem solvers who stay calm and solution-oriented when addressing guest needs Team players ready to coordinate closely with colleagues in a busy on-site setting Reliable applicants who present themselves professionally and can adapt to learning new procedures quickly Residents of or those able to commute to Guelph, Ontario for work at the Guelph Pergola Commons location Why Join Goodlifefitness Goodlifefitness is hiring for this role…
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