Customer Service Representative (Loan Consultant II)

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Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Answer customers' questions about services, prices, availability, or credit terms.
• Attend sales or trade meetings or read related publications to obtain information about market conditions, business trends, regulations, or industry developments.
• Compute and compare costs of services.
• Consult with clients after sales or contract signings to resolve problems and provide ongoing support.
• Contact prospective or existing customers to discuss how services can meet their needs.
• Create forms or agreements to complete sales.
• Develop sales presentations or proposals to explain service specifications.
• Distribute promotional materials at meetings, conferences, or trade shows.

O*NET source

Company facts (cached)

Website: lendmarkfinancial.com

Public cache only — not an employee review.

Role overview (listing rewrite)

Lendmarkfinancial is hiring a Customer Service Representative (Loan Consultant II) in Dundalk MD 0036. This full-time opportunity suits candidates searching for Customer Service Representative (Loan Consultant II) jobs in Dundalk MD 0036, Customer Service Representative (Loan Consultant II) near me, or Lendmarkfinancial careers, with a focus on skilled client support and reliable daily performance. Position Summary As the Customer Service Representative (Loan Consultant II) at Lendmarkfinancial in Dundalk MD 0036, you will act as a primary resource for clients who need clear guidance and responsive assistance. This full-time position centers on managing conversations, clarifying options, and guiding individuals through standard processes so every interaction ends with resolution and trust. You will bring organization and professional presence to a busy environment while representing the standards of the Customer Service Representative (Loan Consultant II) title with consistency and care. Key Responsibilities Respond promptly to customer contacts about loan options, account status, and next steps across phone, email, and in-person channels Walk clients through application steps, collect needed information, and explain documentation requirements in plain language Evaluate basic client needs and present suitable pathways that align with their stated goals Enter and update records accurately in systems so every interaction remains current and traceable Coordinate with colleagues to resolve open issues and keep cases moving without unnecessary delay Follow up after key milestones to confirm understanding and address remaining questions Maintain professional standards of accuracy, confidentiality, and courtesy in every exchange What We're Looking For Solid customer service background, with prior loan-related or consulting experience preferred Clear verbal and written communication skills for diverse client audiences Strong attention to detail when reviewing information and completing forms Ability to manage multiple active contacts while keeping service quality high Comfort with common office software and openness to learning new platforms quickly Dependable approach, sound judgment, and readiness to learn process improvements Calm, solution-oriented style when handling complex or time-sensitive conversations Working at Lendmarkfinancial Lendmarkfinancial is hiring for this role and offers a supportive team environment. Colleagues at the Dundalk MD 0036 location work together in a setting that encourages steady contributions and shared success for…

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Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Dundalk MD 0036, hybrid, or fully remote?