Customer Service Representative (Loan Consultant I)

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Answer customers' questions about services, prices, availability, or credit terms.
• Attend sales or trade meetings or read related publications to obtain information about market conditions, business trends, regulations, or industry developments.
• Compute and compare costs of services.
• Consult with clients after sales or contract signings to resolve problems and provide ongoing support.
• Contact prospective or existing customers to discuss how services can meet their needs.
• Create forms or agreements to complete sales.
• Develop sales presentations or proposals to explain service specifications.
• Distribute promotional materials at meetings, conferences, or trade shows.

O*NET source

Company facts (cached)

Website: lendmarkfinancial.com

Public cache only — not an employee review.

Role overview (listing rewrite)

Lendmarkfinancial is hiring a Customer Service Representative (Loan Consultant I) in Barboursville WV 0421 for a full-time role focused on client support and guided loan consultations. Candidates exploring Customer Service Representative (Loan Consultant I) jobs in Barboursville WV 0421 or Customer Service Representative (Loan Consultant I) near me will find this opportunity centered on professional service delivery and team collaboration. The Opportunity This full-time Customer Service Representative (Loan Consultant I) position with Lendmarkfinancial in Barboursville WV 0421 lets you develop skills in direct client engagement while supporting everyday inquiries and loan-related guidance. Working on site, you will form part of a coordinated group that prioritizes clear communication and reliable follow-through, creating room for professional growth within the Barboursville WV 0421 community for those seeking stable Customer Service Representative (Loan Consultant I) careers. Responsibilities Receive and address client questions over the phone, in person, and by message concerning account status and loan product details. Gather necessary information and help prepare complete loan applications for timely processing. Walk customers through available choices, repayment structures, and required steps so they understand each option. Record every interaction and update digital files accurately to keep account histories reliable. Partner with colleagues to solve routine concerns and maintain consistent service standards. Process payments and perform follow-up outreach on open account items when required. Follow all internal policies along with applicable rules while performing daily tasks as a Customer Service Representative (Loan Consultant I). Requirements Demonstrated history of delivering strong customer service in prior positions. Clear spoken and written communication abilities for explaining concepts simply to clients. Comfort using computers and common office software for data entry and record management. Solid attention to detail and organized habits when managing forms and notes. Eagerness to learn loan consulting basics and related procedures for the Customer Service Representative (Loan Consultant I) level. High school diploma or equivalent. Capacity to keep a reliable full-time presence and contribute productively inside the Barboursville WV 0421 office setting. More About Lendmarkfinancial Lendmarkfinancial is hiring for this role and offers a supportive team environment where dedicated people can contribute meaningfully through daily client work…

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Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Barboursville WV 0421, hybrid, or fully remote?