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Customer Service Representative

  • Full Time
  • Anywhere

Pavago

We’re hiring a Customer Service Representative (CSR) to support customers across phone, email, chat, and ticketing platforms while delivering fast, professional, and empathetic service experiences.

Requirements

  • Handle inbound customer inquiries across phone, email, chat, and support tickets
  • Resolve customer issues quickly while maintaining professionalism and empathy
  • Manage support tickets using platforms such as Zendesk, Freshdesk, Help Scout, or Salesforce Service Cloud
  • Communicate clearly, professionally, and empathetically across all support channels
  • Update internal knowledge bases, FAQs, and support documentation
  • Collaborate with operations, product, billing, or technical teams to resolve escalated issues

Originally posted on Himalayas

To apply for this job please visit himalayas.app.

About this role & career path

Working in Pakistan

Pakistan, officially the Islamic Republic of Pakistan, is a country in South Asia. It is the fifth-most populous country, with a population of over 241.5 million, having the second-largest Muslim population as of 2023. Islamabad is the nation's capital, while Karachi is its largest city and financial centre. Pakistan is the 33rd-largest country by area. Bounded by the Arabian Sea on the south, the Gulf of Oman on the southwest, and the Sir Creek on the southeast, it shares land borders with India to the east; Afghanistan to the west; Iran to the southwest; and China to the northeast. It shares

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