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Home / Customer Service Representative (Danish)

Customer Service Representative (Danish)

  • Contract
  • Anywhere

David Kennedy Recruitment

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Danish speaking Customer Service Representative to join their team in Braga.

Position: Customer Service Representative

Location: Braga, Portugal

Work model: Remote

Employment type: fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

  • Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems

  • Foster positive relationships by delivering prompt and courteous support

  • Support customer satisfaction and long-term engagement by ensuring effective resolution of issues

  • Maintain a professional and empathetic approach in all customer interactions

  • Work collaboratively with colleagues and leadership to achieve team objectives

  • Share insights on recurring challenges and suggest opportunities for process or service improvements.

REQUIREMENTS:

  • Native / fluent in Danish both verbal and written. Fluent in English (minimum B2 level)

  • Previous experience in customer service would be advantagous

  • Strong verbal and written communication skills across various platforms (phone, email, chat, social media)

  • Basic understanding of customer service principles and the ability to follow standard procedures

  • Ability to handle technical inquiries and troubleshoot common issues with guidance

  • Ability to quickly learn new softwares and technologies

  • Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment

  • Organized, detail-oriented, and able to manage multiple tasks simultaneously

  • Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER:

  • Opportunity to work with a leading global travel & tourism brand

  • Competitive salary with performance-based incentives

  • Professional growth opportunities within the BPO industry

  • Collaborative and supportive work environment

  • Access to exclusive travel perks and discounts

  • And many more!

Originally posted on Himalayas

To apply for this job please visit himalayas.app.

About this role & career path

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