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Fit if you like fast, practical help for people under moving stress, clear policies, and retail-style volume at a national equipment-rental brand—not pure desk sales alone.
As a Customer Service Representative at U-Haul, you help customers plan moves: answer questions on truck/trailer availability, rates, and policies; compare options; book rentals; and follow up when issues arise after pickup. Day-to-day work blends phone/counter help with checking inventory, explaining equipment and add-ons, and escalating damage or billing problems.
The listing marks the role as non-remote (on-site/local U.S. placement).
Moving truck and trailer rental plus self-storage, operating across the U.S. and Canada since 1945.
HubSpot Academy Customer Service Fundamentals (free) and Alison customer service courses (free to learn).
Public-domain labor data — prepare examples for 2–3 of these.
Website: amerco.com
U-Haul Holding Company is an American moving truck, trailer, and self-storage rental company, based in Phoenix, Arizona, that has been in operation since 1945. The company was founded by Leonard Shoen and Anna Mary Carty in Ridgefield, Washington, who began it in a garage owned by Carty's family, and expanded it through franchising with gas stations. U-Haul has been known to rent to 50 states of the U.S. and the 10 Canadian Provinces.
Public cache only — not an employee review.
Customer Service Representative at U-HaulLocation: 59 Rte 73, Berlin, New Jersey 08009 United States of America Position Summary We are seeking a friendly and motivated Customer Service Representative to join our team. As part of the U-Haul family, you will be responsible for providing exceptional customer service to ensure a positive experience for all customers. <h2-Core Duties Provide excellent customer service through phone, email, or in-person interactions Assist with inquiries and resolve customer issues efficiently Handle reservations, bookings, and rentals of U-Haul products and services Maintain a professional and courteous demeanor at all times Work as part of a supportive team to ensure seamless operations <h2-Qualifications High school diploma or equivalent required; some college preferred Excellent communication skills, both verbal and written Strong problem-solving abilities and attention to detail Ability to work well in a team environment Prior customer service experience is beneficial but not mandatory Must be able to stand for extended periods and lift up to 25 pounds Working at U-Haul At U-Haul, we value our employees and offer a supportive work environment. Our compensation range is $15.92 to $17.00 per hour, reflecting the commitment we have towards our team members. Apply Today Join us in making a difference by providing exceptional customer service. If you are passionate about helping others and enjoy working as part of a supportive team, apply now for this exciting opportunity at U-Haul. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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