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Home / Customer Service Representative

Customer Service Representative

  • Full Time
  • Anywhere

Airtimeflip

Category: Financial Services

Location:

We are seeking a friendly, empathetic, and detail-oriented Customer Care Representative to join our team. The ideal candidate will serve as the first point of contact for customers, providing outstanding support, handling inquiries, resolving complaints, and ensuring customer satisfaction across all communication channels.
Key Responsibilities
Respond promptly to customer inquiries via phone, email, live chat, and social media.
Provide accurate information regarding products, services, and policies.
Handle complaints with professionalism and escalate unresolved issues when necessary.
Maintain customer records by updating account information.
Process orders, applications, and requests efficiently.
Follow up with customers to ensure their issues are resolved.
Collaborate with internal teams (sales, operations, technical) to deliver effective solutions.
Track, document, and report recurring issues for process improvement.
Meet or exceed key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.

Requirements

Minimum of OND/HND/Bachelor’s degree in any field (or equivalent experience).
Proven experience in a customer service role is an added advantage.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to multitask, prioritize, and manage time effectively.
Proficiency in MS Office, CRM tools, or customer support software.
Positive attitude, patience, and empathy toward customers.

Benefits

Competitive salary and performance bonuses.
Career growth and training opportunities.
Friendly and collaborative work environment.
Health and wellness benefits

Details

Originally posted on Himalayas

To apply for this job please visit himalayas.app.

About this role & career path

Working in United States

The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th

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