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Strong fit if you enjoy phone/email customer contact, clear explanations of services and pricing, and steady follow-up after a sale—on-site in the Watsonville area rather than remote.
As a Customer Service Representative with Johnson Service Group, a typical day centers on answering questions about services, pricing, availability, and credit terms; contacting prospects or existing customers; comparing service costs; and following up after sales to resolve issues and keep support going.
No. The listing is for Watsonville, Santa Cruz County (not remote).
Answering service and pricing questions, contacting customers, comparing costs, and supporting clients after sales, per O*NET task data.
HubSpot Academy Customer Service Fundamentals (free) and Alison customer service courses (free to learn).
Public-domain labor data — prepare examples for 2–3 of these.
CUSTOMER SERVICE REPRESENTATIVEJohnson Service GroupWatsonville, Santa Cruz County What This Role Involves The Customer Service Representative will handle customer inquiries and provide support through various channels such as phone, email, and in-person interactions. The role involves resolving issues, providing product information, and ensuring a positive customer experience. Your Responsibilities Respond to customer inquiries promptly and professionally Resolve customer complaints and concerns effectively Provide accurate and timely information about products and services Maintain detailed records of interactions and resolutions Adhere to company policies and procedures Work collaboratively with team members to ensure seamless service delivery Skills & Qualifications To succeed in this role, candidates should possess the following skills and qualifications: Strong communication and interpersonal skills Excellent problem-solving abilities Adept at using customer relationship management (CRM) software Proficient in Microsoft Office Suite or similar tools Ability to work well under pressure and manage multiple tasks simultaneously Previous experience in a customer service role is preferred but not required More About Johnson Service Group Johnson Service Group (JSG) is a leading provider of staffing solutions, focusing on delivering exceptional service to our clients and candidates. We are committed to fostering a positive work environment where employees can grow and succeed. Next Steps If you are passionate about providing excellent customer service and eager to join a dynamic team, we encourage you to apply for this position. This is an on-site full-time role with a pay rate of $21.00 per hour. Work schedule: Monday-Friday, 8:30am-5:30pm. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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