Skills Acquisition Services
Job Description:
We are seeking a friendly and customer-focusedCustomer Service Representativeto join our team. The ideal candidate will be responsible for providing exceptional service to customers by addressing inquiries, resolving complaints, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a customer-first attitude.
Requirements
Key Responsibilities:
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Respond to customer inquiries via phone, email, or chat professionally.
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Assist customers with product or service information, orders, billing, and troubleshooting.
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Resolve customer complaints efficiently and escalate issues when necessary.
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Maintain accurate records of customer interactions and transactions.
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Process orders, returns, and refunds as needed.
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Follow company policies and procedures to ensure customer satisfaction.
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Collaborate with internal teams to address customer concerns and improve service.
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
About this role & career path
Working in Jamaica
Jamaica is an island country in the Caribbean, covering 10,990 square kilometres (4,240 sq mi). It is the third-largest island in the Greater Antilles and the Caribbean, after Cuba and the island of Hispaniola. Jamaica lies about 145 km (78 nmi) south of Cuba, 191 km (103 nmi) west of Hispaniola, and 215 km (116 nmi) southeast of the Cayman Islands. With 2.8 million people, Jamaica is the third most populous Anglophone country in the Americas and the fourth most populous country in the Caribbean. Kingston is the country's capital and largest city.
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