Customer Service Representative

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

• Walk through how you answer service, price, and availability questions under pressure.
• Give an example of post-sale follow-up that resolved a client problem.
• Explain how you compare options and close with clear forms or next steps.

Fit summary

Strong fit if you like client-facing problem solving and structured follow-up in an on-site Scottsdale setting at Colibrigroup. Thin public company data means verify culture and schedule directly with the employer.

Day in the role

At Colibrigroup in Scottsdale, a Customer Service Representative typically fields questions on services, pricing, and availability; follows up after sales to resolve issues; and contacts prospects or existing clients about how offerings fit their needs. Days may also include comparing service costs, drafting forms or agreements, and staying current through meetings or industry reading.

Skills to emphasize

• HubSpot Academy — Customer Service Fundamentals (free)
• Alison — Customer Service courses (free to learn)

FAQ from this listing

Is this role remote?

No. The listing is on-site in Scottsdale, Arizona.

What does the day focus on?

Customer questions, post-sale support, outreach about services, and completing sales paperwork.

Which free training matches this family?

HubSpot Academy Customer Service Fundamentals (free) and Alison Customer Service courses (free to learn).

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Answer customers' questions about services, prices, availability, or credit terms.
• Attend sales or trade meetings or read related publications to obtain information about market conditions, business trends, regulations, or industry developments.
• Compute and compare costs of services.
• Consult with clients after sales or contract signings to resolve problems and provide ongoing support.
• Contact prospective or existing customers to discuss how services can meet their needs.
• Create forms or agreements to complete sales.
• Develop sales presentations or proposals to explain service specifications.
• Distribute promotional materials at meetings, conferences, or trade shows.

O*NET source

Role overview (listing rewrite)

CUSTOMER SERVICE REPRESENTATIVEColibrigroupScottsdale, Arizona About This Position The Customer Service Representative position at Colibrigroup is a support role for students and instructors. Reporting to the Site Manager, this role involves creating a point of contact for internal and external teams, supporting daily facility needs, identifying and solving procedural issues with the Site Manager, and providing exceptional customer service by being the face of the school and fostering a positive environment. Responsibilities Welcome all guests and check students in Assist students with scheduling Answer in-person inquiries about classes, testing, site information, state testing, etc., in a timely manner Respond to virtual student inquiries via chat support or phone support in a timely manner Accurately enter and manage student information What You Bring A happy, patient, motivated, caring, and responsive attitude towards co-workers, students, and customers The ability to create a positive environment and be the face of the school Strong communication skills for both in-person and virtual interactions Why Join Colibrigroup At Colibrigroup, culture is a critical part of our collective success. We live by our values: Love, Joy, Boldness, Teamwork, and Curiosity. These values guide our interactions with each other, our customers, and the community as a whole. As one of the pioneers in online professional education, we have a rich history and are now leading providers in their respective markets. With over 1 million annual customers and more than 1,500 mission-aligned professionals, Colibrigroup is an exciting place to work. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

Full job on Get A Job.AI

Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Scottsdale, Arizona, hybrid, or fully remote?