Customer Service Representative

U-Haul is hiring a full-time Customer Service Representative in Manassas, Prince William County, Virginia — a hands-on role for someone who genuinely enjoys connecting with people and solving problems on the spot.

About the Role

As a Customer Service Representative based at U-Haul's Manassas location (10480 Dumfries Rd, Manassas, VA 20110), you'll be the welcoming face customers meet when they arrive. Working alongside a collaborative team, you'll deliver the dependable, friendly service that U-Haul is known for and make sure every visitor leaves satisfied. This is an on-site position; remote work is not available.

Key Responsibilities

• Greet customers warmly and guide them through U-Haul's products and rental services
• Answer questions, resolve concerns, and ensure a smooth, positive experience from start to finish
• Partner with fellow team members to keep daily operations running efficiently
• Represent U-Haul's standards of exceptional service in every interaction
• Help customers identify the right solutions for their moving and storage needs

Qualifications

• A natural people person who finds satisfaction in helping others
• Friendly, motivated, and reliable with a positive attitude
• Comfortable working as part of a supportive, customer-focused team
• Eager to learn and willing to take ownership of customer satisfaction

About U-Haul

U-Haul is a trusted name in moving and self-storage, serving communities across North America. The Manassas team takes pride in friendly, attentive service and offers a team-oriented environment where motivated individuals can grow.

How to Apply

Ready to join the U-Haul team in Manassas, Prince William County? View the full Customer Service Representative listing and apply via Adzuna to take the next step.