Customer Service Representative

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

• Walk through how you clarify needs, compare options, and close loops after a sale.
• Give an example of resolving a post-sale problem with clear next steps.
• Show how you learn product or market updates before customer calls.

Fit summary

Strong fit if you communicate clearly, keep calm under volume, and like solving problems for clients in a structured support role at Comrise in Cary.

Day in the role

As a Customer Service Representative at Comrise in Cary, you would handle customer questions on services, pricing, availability, and terms; follow up after sales to fix issues; and stay current on offerings so answers stay accurate.

Skills to emphasize

• HubSpot Academy — Customer Service Fundamentals (free)
• Alison — Customer Service courses (free to learn)

FAQ from this listing

Is this role remote?

The listing is not remote; work is tied to the Cary, North Carolina area.

What tasks define the job?

Typical work includes answering service and price questions, post-sale support, and keeping up with offerings and market changes.

How can I build skills cheaply?

HubSpot Academy Customer Service Fundamentals is free; Alison customer service courses are free to learn.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Answer customers' questions about services, prices, availability, or credit terms.
• Attend sales or trade meetings or read related publications to obtain information about market conditions, business trends, regulations, or industry developments.
• Compute and compare costs of services.
• Consult with clients after sales or contract signings to resolve problems and provide ongoing support.
• Contact prospective or existing customers to discuss how services can meet their needs.
• Create forms or agreements to complete sales.
• Develop sales presentations or proposals to explain service specifications.
• Distribute promotional materials at meetings, conferences, or trade shows.

O*NET source

Role overview (listing rewrite)

Customer Service Representative at Comrise in Cary, McHenry County Position Summary This full-time role as a Customer Service Representative with Comrise involves providing top-notch customer service related to sales, promotions, installations, and communications. The position is based in Cary, McHenry County, with no remote work options available. Your Responsibilities Handle customer inquiries through various channels including phone, email, and chat Process sales transactions and handle returns and exchanges Provide support for installation services as needed Communicate effectively with customers to resolve issues and ensure satisfaction Participate in training sessions during the first 6-8 weeks of employment, which may require full-time presence in the office depending on availability of equipment and training needs Work a hybrid schedule: Monday through Wednesday in the office; Thursday and Friday at home Skills & Qualifications Strong communication skills with the ability to engage customers effectively Excellent problem-solving abilities to handle customer issues promptly Proficient in using CRM software and other relevant tools Experience in a sales or customer service role is preferred but not required Able to work in a fast-paced environment with minimal supervision Educational background: High school diploma or equivalent; college degree is a plus More About Comrise Comrise offers competitive pay at $21.98 per hour for this full-time position, with potential for extension based on performance and business needs. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

Full job on Get A Job.AI

Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Cary, McHenry County, hybrid, or fully remote?