Customer Service Representative

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

• Practice clear, calm explanations of internet/TV plan tradeoffs.
• Prepare de-escalation examples for billing or outage frustration.
• Show comfort with CRM tools, metrics, and following policy while still owning the customer outcome.

Fit summary

Strong fit if you like high-volume customer contact, structured products, and problem-solving for connectivity and media services under Spectrum’s brand.

Day in the role

As a Customer Service Representative at Spectrum in South Clermont, you handle inbound questions on services, pricing, and availability; walk customers through plans and add-ons; resolve billing or outage issues; and follow up after sales so accounts stay supported. Expect scripted systems, product knowledge updates, and steady call or chat volume typical of a cable and internet provider.

Skills to emphasize

• HubSpot Academy — Customer Service Fundamentals (free)
• Alison — Customer Service courses (free to learn)

FAQ from this listing

What does Spectrum sell?

Cable television, internet, security, managed services, mobile, and unified communications under the Spectrum brand of Charter Communications.

What would I do day to day?

Answer service and price questions, compare options, fix post-sale issues, and support existing Spectrum customers.

Are free training options listed?

Yes: HubSpot Academy Customer Service Fundamentals (free) and Alison customer service courses (free to learn).

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Answer customers' questions about services, prices, availability, or credit terms.
• Attend sales or trade meetings or read related publications to obtain information about market conditions, business trends, regulations, or industry developments.
• Compute and compare costs of services.
• Consult with clients after sales or contract signings to resolve problems and provide ongoing support.
• Contact prospective or existing customers to discuss how services can meet their needs.
• Create forms or agreements to complete sales.
• Develop sales presentations or proposals to explain service specifications.
• Distribute promotional materials at meetings, conferences, or trade shows.

O*NET source

Company facts (cached)

Website: spectrum.net

Spectrum is the trade name of Charter Communications. The name is widely used by both market consumers and commercial businesses. Services that Spectrum offers include cable television, internet access, internet security, managed services, mobile phone, and unified communications.

Public cache only — not an employee review.

Role overview (listing rewrite)

CUSTOMER SERVICE REPRESENTATIVE ($20 PH STARTING) — Spectrum, South Clermont, Lake County Role Overview We are seeking a positive and proactive individual with a passion for helping people to join our team as a Customer Service Representative at Spectrum. This role requires strong communication skills, active listening abilities, problem-solving expertise, and the ability to handle multiple tasks efficiently. Key Responsibilities Responding to customer inquiries via phone, email, or chat Solving complex issues and providing satisfactory resolutions Maintaining a positive and professional demeanor at all times Assisting with account management and order processing Updating customer records accurately and efficiently Requirements Ability to work lawfully in the U.S. without employment-based immigration sponsorship now or in the future Positive and proactive attitude with a passion for helping people Excellent communication skills, both written and verbal Active listening abilities Problem-solving skills Tech-savvy and capable of multitasking About the Company Spectrum is a leading provider of telecommunications services in South Clermont, Lake County. We are committed to delivering exceptional customer service and empowering our employees to make a difference in people's lives. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

Full job on Get A Job.AI

Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in South Clermont, Lake County, hybrid, or fully remote?