Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Be ready for scenarios: wrong order, late delivery, angry guest, high call volume. Prepare examples of multitasking and de-escalation. Ask about training length, peak hours, wage structure (base vs tips if any), and schedule flexibility for nights/weekends.
Strong fit if you like face-to-face service, stay composed under noise and pace, and want a local food-service customer role at a known pizza brand franchise rather than a corporate office job.
As a Customer Service Representative at this Domino's Franchise, expect phone and counter order-taking, order accuracy checks, payment handling, and polite problem-solving when pies or ETAs go wrong. Peak dinner and weekend rushes mean fast pacing, headset or POS work, and handoffs to kitchen and delivery. You’ll keep the lobby and pickup flow clear, upsell limited offers when coached, and close shifts with cash/drawer and cleanliness routines typical of a pizza storefront.
Build speed and accuracy on POS/phone, calm conflict handling, basic cash handling, and team communication during rushes. Franchise paths sometimes open to shift lead or assistant manager after reliable performance—confirm ladders with the hiring manager. No cert package was provided for this listing.
The listing is for a Domino's Franchise location at 401 W. National Road—local franchise operations, not Ann Arbor corporate HQ.
No. The posting is on-site (remote flag is 0) in Richmond, Wayne County.
No verified pay bands, star ratings, or Glassdoor/Indeed review data were supplied for this enricher—ask the employer directly.
Website: dominosfranchise.com
Domino's Pizza, Inc., trading as Domino's, is an American multinational pizza restaurant chain founded in 1960. The corporation is Delaware-domiciled and headquartered at the Domino's Farms office park in Ann Arbor Township near Ann Arbor, Michigan. As of 2018, Domino's had approximately 15,000 stores, with 5,649 in the United States, 1,500 in India, and 1,249 in the United Kingdom. Domino's has stores in more than 83 countries and 5,701 cities worldwide.
Public cache only — not an employee review.
CUSTOMER SERVICE REP (02550) - 401 W. NATIONAL ROADCompany: Domino's FranchiseLocation: Richmond, Wayne CountyEmployment Type: Full TimeRemote: No About the Role We're looking for a dynamic and enthusiastic individual to join our team as a Customer Service Representative at Domino's Franchise in Richmond, Wayne County. This role is perfect for someone who thrives under pressure and enjoys working during the busiest hours of the day. You'll be responsible for handling customer inquiries, ensuring order accuracy, and maintaining a positive atmosphere throughout your shifts. Your Responsibilities Handle customer inquiries over the phone and in person with a friendly and professional demeanor Process orders accurately and efficiently to ensure timely delivery of pizzas Maintain a clean and organized workspace at all times Adhere to company policies and procedures, including safety guidelines Work flexible hours during peak business periods, including evenings and weekends What You Bring A positive attitude and the ability to work well under pressure Strong communication skills with a focus on customer service excellence The ability to multitask and prioritize effectively in fast-paced environments A willingness to learn and adapt quickly to new tasks and technologies Basic computer skills, including proficiency in using standard office software About Domino's Franchise Domino's Franchise is dedicated to providing the best pizza experience for our customers. Our team of passionate individuals works together to ensure that every customer leaves with a smile on their face and a delicious pizza in hand. We offer competitive wages, flexible scheduling, and opportunities for growth within the company. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. If selected, we will contact you soon to discuss further details about the position. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
Generated for personal interview prep · 2026-07-27 UTC · getajob.ai