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Be ready to describe how you prioritise competing customer requests, hand work off to operations cleanly, and stay calm under volume. Expect scenarios on following process, clear written notes, and when to escalate.
Strong fit if you like structured support work, clear handoffs, and an on-site role in central Wellington rather than remote work.
As Customer Service & Operations Support at Hynds Group in Thorndon, a typical day centres on handling customer enquiries, logging and tracking issues, coordinating with operations teams on orders or service requests, and keeping records accurate so work moves smoothly between frontline support and internal ops.
No. The listing is for Thorndon, Wellington, with remote set to on-site only.
Thorndon is a historic inner suburb of Wellington, New Zealand’s capital, with relatively level terrain compared with much of the city.
Customer contact plus operational coordination—enquiries, tracking, and supporting internal teams so service and fulfilment stay aligned.
CUSTOMER SERVICE & OPERATIONS SUPPORT Hynds Group - Thorndon, Wellington About This Position We are seeking a hands-on, customer-focused team player to join our dynamic Kaiwharawhara branch at Hynds Group. This role is crucial in supporting both the day-to-day operations and providing exceptional customer service. You will be involved in various tasks such as assisting customers with product inquiries, managing inventory, and ensuring that all operational processes run smoothly. Assist customers in finding appropriate products Support branch operations including loading trucks and other logistics tasks Maintain a clean and organized work environment Handle customer complaints and inquiries effectively Day-to-Day Responsibilities Your role will be multifaceted, requiring you to adapt quickly to changing demands. You'll spend your days interacting with customers, managing inventory, and ensuring that all operational processes are well-coordinated. The ability to multitask and work efficiently in a fast-paced environment is essential. Requirements A positive attitude and strong customer service skills The ability to handle multiple tasks simultaneously Excellent communication and interpersonal skills Basic knowledge of inventory management systems (training provided) Physical fitness for occasional lifting and moving of items About the Company Hynds Group is a well-established retail business with a strong focus on customer satisfaction. Our branches are known for their friendly staff and comprehensive product range, making us a trusted choice in the community. We offer a supportive work environment where your contributions are valued. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Join our team and make a difference in the lives of our customers every day!
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