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Be ready to show calm problem-solving with frustrated customers, accuracy with payments and ID checks, and reliability for part-time rostering. Prepare short examples of clear communication, teamwork at a busy counter, and following process under time pressure.
Strong fit if you like face-to-face help, steady processes, and part-time hours in a Christchurch retail/service setting. Less ideal if you want fully remote work or a non-customer-facing role.
As a part-time Customer Service Officer at NZ Post in Christchurch, your day centres on helping customers with mail, parcels, and retail counter needs. Expect queue support, product and service queries, payments, and basic troubleshooting, with clear handovers so coverage stays smooth across part-time shifts.
No. The listing is for Christchurch, Canterbury, and is not marked remote.
Customer Service Officers typically support customers with postal and parcel services, counter transactions, and day-to-day service queries in branch.
Christchurch is a major South Island hub with a large urban population, so branch demand can be steady across retail and delivery-related customer needs.
CUSTOMER SERVICE OFFICER - PART TIME at NZ Post in Christchurch, Canterbury Role Overview NZ Post is seeking a Customer Service Officer to join our vibrant team. This role offers 20 hours per week, focusing on afternoons only, with an hourly rate of $28.20. The position is based at the Cashel Street location in Christchurch, Canterbury. Responsibilities Provide exceptional customer service to a diverse range of businesses and individuals. Process transactions efficiently and accurately. Assist with mail and package handling operations. Maintain a professional and positive attitude in all interactions. Contribute to the overall success of the team by meeting performance targets. Qualifications A strong commitment to customer service excellence. Excellent communication skills, both verbal and written. Able to work flexible hours, with a focus on afternoons. Basic knowledge of postal operations or related experience is advantageous but not essential. More About NZ Post NZ Post is more than just a mail and parcel delivery service; we are part of the fabric of New Zealand communities. Our mission is to connect Kiwi businesses, uplift communities, and bring families closer together through our services. Join us in making a positive impact every day. How to Apply Kōrero mō te tūranga – About the role… View full listing & apply (via Adzuna). To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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