Customer Service Officer

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Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

O*NET source

Company facts (cached)

Website: masterbuilderssolutions.com

Public cache only — not an employee review.

Role overview (listing rewrite)

Masterbuilderssolutions invites applications for a Customer Service Officer position based in Cornellá del Llobregat. This full-time Customer Service Officer opportunity suits candidates exploring Customer Service Officer jobs in Cornellá del Llobregat, Customer Service Officer near me options, or Masterbuilderssolutions careers. About This Position The Customer Service Officer role at Masterbuilderssolutions in Cornellá del Llobregat centres on delivering consistent support that builds lasting client relationships and keeps daily operations running smoothly. As a full-time member of the local team, the Customer Service Officer will serve as a primary point of contact for enquiries, ensuring every interaction reflects professionalism and care. This position is well suited to individuals who thrive when helping others and who want a stable full-time place within Masterbuilderssolutions right here in Cornellá del Llobregat. Candidates searching for Customer Service Officer jobs in Cornellá del Llobregat will recognise the blend of frontline support and careful administration that defines the day-to-day work. Responsibilities Respond promptly and courteously to customer enquiries received by telephone, email or other channels Gather and clarify information so that each customer request can be addressed accurately and completely Resolve concerns or complaints through careful listening and practical solutions that protect satisfaction levels Process routine orders, updates and documentation while keeping all systems current Maintain organised customer records and support internal colleagues with clear status information Identify recurring issues and share constructive feedback that helps improve overall service processes Uphold service standards that reinforce trust in the Masterbuilderssolutions name among clients in and around Cornellá del Llobregat Who We're Looking For Previous experience in a customer service or related support role that demonstrates reliable client handling Clear verbal and written communication skills that convey helpfulness and professionalism Calm problem-solving ability together with close attention to accuracy and detail Comfort using common computer applications and digital record-keeping tools Willingness to work full-time hours on site in Cornellá del Llobregat as part of a collaborative team Genuine interest in contributing positively to Masterbuilderssolutions careers and local customer success Anyone ready to bring these qualities to a Customer Service Officer opening near Cornellá del Llobregat is encouraged to step forward.…

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Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Cornellá del Llobregat, hybrid, or fully remote?