Customer Service Officer

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

Be ready with examples of calming upset customers, logging issues accurately, and verifying that a fix stuck. Expect questions on phone and face-to-face communication, note-taking, billing basics, and using systems for orders or account changes.

Fit summary

Strong fit if you stay calm under pressure, communicate clearly, and like structured follow-through in an on-site Adelaide CBD customer-facing role at Select Aust Sydney.

Day in the role

As a Customer Service Officer at Select Aust Sydney in Adelaide CBD, your day centres on helping customers by phone or in person: answering product and service questions, taking or amending orders, logging complaints, and following up until issues are fixed.

• Record inquiries, comments, and actions taken
• Confirm resolutions and notify customers of outcomes
• Handle billing, deposits, or contract and address updates on systems

Skills to emphasize

Build core service skills with free training:

• HubSpot Academy — Customer Service Fundamentals (free)
• Alison — Customer Service courses (free to learn)

FAQ from this listing

Is this role remote?

No. The listing is for Adelaide CBD, Adelaide, and is not marked remote.

What does the work involve day to day?

Helping customers with information, orders, complaints, records, follow-up, and service paperwork, consistent with standard customer service officer tasks.

Which free courses match this path?

HubSpot Academy Customer Service Fundamentals (free) and Alison Customer Service courses (free to learn).

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

O*NET source

Role overview (listing rewrite)

CUSTOMER SERVICE OFFICER Select Aust Sydney — Adelaide CBD, Adelaide The Opportunity We are currently seeking Customer Service Superstars to join our team at Select Aust Sydney in the heart of Adelaide CBD. This is a part-time, temporary position where you will have the opportunity to utilize your strong communication skills and natural ability to assist others. Core Duties Provide exceptional customer service through phone, email, or in-person interactions Resolve customer inquiries and complaints efficiently and effectively Process transactions and maintain accurate records Stay updated on company policies and procedures to ensure consistent service quality Who We're Looking For We are looking for individuals who pride themselves on their strong communication skills and natural ability to help others. Whether you are an experienced corporate professional or just starting your career, we want to hear from you. Working at Select Aust Sydney Location: Adelaide CBD, Adelaide Employment Type: Part Time | Temporary position Remote Work: No At Select Aust Sydney, we value our team members and strive to create a positive work environment. We offer competitive part-time employment opportunities in the heart of Adelaide CBD. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

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Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Adelaide CBD, Adelaide, hybrid, or fully remote?