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Strong fit if you have led customer-facing teams, like metrics-driven coaching, and want an on-site London role at Littaapplimited rather than remote work. Thin public company data means you’ll need the interview to validate culture and scale.
As Customer Service Manager at Littaapplimited in London, you would lead the frontline team: set service standards, coach agents on tickets and calls, escalate tough cases, and track response and satisfaction metrics. Much of the day is balancing live queue pressure with one-to-ones, process fixes, and handoffs to product or ops so issues don’t repeat.
No—the listing is for London, Greater London, and is not marked remote.
Free options include HubSpot Academy’s Customer Service Fundamentals and Alison’s customer service courses (free to learn).
Leading agents, standards and quality, escalations, and keeping the team aligned when processes or customer issues change.
Public-domain labor data — prepare examples for 2–3 of these.
Littaapplimited is seeking a Customer Service Manager for its London, Greater London location. This full-time position provides an exciting opportunity to lead customer-focused operations and elevate service standards across the team. Position Summary As the Customer Service Manager at Littaapplimited in London, Greater London, you will oversee daily service delivery while building a culture of excellence and responsiveness. The role centres on guiding frontline staff, refining operational workflows, and maintaining high levels of client satisfaction in a busy urban market. You will collaborate across functions to identify trends, implement improvements, and ensure every interaction reflects the organisation’s commitment to quality support. Success in this Customer Service Manager post requires both hands-on leadership and strategic thinking to meet the expectations of customers seeking reliable assistance near London, Greater London. Responsibilities Direct and coach a customer service team to achieve service level targets and resolution goals Manage escalated enquiries and complex complaints with professionalism and timely follow-through Design and refine processes that streamline response times and improve first-contact resolution Track performance metrics, prepare clear reports, and recommend data-driven enhancements Deliver ongoing training that builds product knowledge and soft skills among team members Work with colleagues in related departments to address recurring issues and share customer insights Uphold service policies while adapting approaches to local market needs in Greater London Qualifications Solid track record managing customer service teams or equivalent supervisory experience Demonstrated leadership capability with a talent for motivating and developing people Outstanding verbal and written communication suited to diverse customer and internal audiences Competent use of customer relationship management software and reporting tools Strong analytical thinking combined with a practical approach to solving service challenges Organisational skill and the ability to balance multiple priorities in a fast-paced setting Availability for full-time on-site work in London, Greater London Working at Littaapplimited Littaapplimited is hiring for this Customer Service Manager role and offers a supportive team environment where colleagues collaborate and grow together in London, Greater London. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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