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Prepare examples of de-escalating upset guests, fixing booking errors, and working reliably remote. Expect scenario questions on overbooks, policy limits, and documenting channel conversations accurately.
A solid match if you enjoy remote guest-facing work, precise reservation detail, and steady hospitality communication for Destinationknot’s bookings queue in a Boston-listed, remote setup.
At Destinationknot, a Customer Service Hospitality – Reservations specialist typically manages booking requests, availability checks, changes or cancellations, and guest questions by phone, chat, or email. Remote days center on accurate reservation records, clear hospitality tone, and timely follow-up so stays stay confirmed and guests stay informed.
Pair those with booking-system practice, written clarity, and calm hospitality etiquette.
Yes—the listing marks remote for Customer Service Hospitality – Reservations at Destinationknot, while location shows Boston, Massachusetts.
Expect reservation handling, guest questions, and accurate updates across phone, chat, or email so bookings stay correct and guests feel supported.
HubSpot Academy Customer Service Fundamentals is free; Alison customer service courses are free to learn—use both to sharpen fundamentals before interviews.
Website: destinationknot.com
Public cache only — not an employee review.
CUSTOMER SERVICE HOSPITALITY – RESERVATIONSDestinationknotBoston, Massachusetts Role Overview Join our team and assist clients with booking and managing hotel reservations. You’ll provide excellent customer service, offer detailed information on hotel options, and ensure a smooth reservation process—all from your home office. Day-to-Day Responsibilities Assist clients in booking and managing hotel reservations Provide exceptional customer service to enhance client satisfaction Offer detailed information on various hotel options based on client needs Ensure a seamless reservation process for all clients What You Bring Strong communication and interpersonal skills Adept at using technology to manage reservations Attention to detail and organizational skills Ability to work independently with minimal supervision About Destinationknot Destinationknot is a leading travel management company dedicated to providing unparalleled customer service. We pride ourselves on our commitment to excellence in every interaction, ensuring that each client has the best possible experience when planning their travels. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Please ensure all required fields are filled out accurately and thoroughly before submission. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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