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Prepare a short intro, sample call openings/closings, and examples of calm handling of angry callers. Expect questions on shifts, availability, language skills, and why voice process work suits you. Practice typing notes while speaking.
Strong fit if you want Mumbai-based voice BPO work (freshers and experienced both considered), can handle structured call metrics, and prefer customer-facing phone work over pure field sales. Less ideal if you need remote work or dislike target-driven environments.
As a Customer Service Executive on a voice process for WYZETALK BPO (via Coppergate Consultants), a typical day means logging into the dialer or softphone, taking inbound or outbound calls, clarifying customer issues, following scripts and SOPs, logging tickets, and escalating when needed. Expect call metrics, polite English/Hindi communication, and shift handovers with the team lead.
Focus on clear spoken communication, active listening, basic computer/CRM comfort, and patience under targets. No specific certifications are listed for this posting—prioritize mock calls, product knowledge, and professional phone etiquette.
No. The listing is for Mumbai, Maharashtra, with remote set to on-site.
Coppergate Consultants Private Limited is hiring for WYZETALK BPO OPC PVT LTD for this voice customer service executive role.
The title covers both fresher and experienced candidates; readiness for voice process work matters more than a long tenure.
Coppergate Consultants Private Limited Hiring For WYZETALK BPO OPC PVT LTD - Mumbai, Maharashtra Position Summary We are currently seeking a Customer Service Executive Voice Process Fresher and Experienced to join our team at Coppergate Consultants Private Limited. This role will be based in Mumbai, Maharashtra, and is a full-time position with no remote work option. Responsibilities Handle inbound and outbound customer calls professionally Resolve customer queries and provide accurate information Maintain high levels of customer satisfaction Follow company policies and process guidelines Update customer records and maintain documentation <liMeet quality and productivity targets Skills & Qualifications Freshers and experienced candidates are welcome to apply Minimum HSC Graduate qualification required Strong communication skills, both verbal and written Excellent problem-solving abilities Ability to work under pressure in a fast-paced environment Proficiency in using customer relationship management (CRM) software Why Join Coppergate Consultants Private Limited Hiring For WYZETALK BPO OPC PVT LTD Joining our team at Coppergate Consultants Private Limited means being part of a dynamic and growing organization. We offer a supportive work environment, opportunities for professional growth, and the chance to contribute to the success of one of India's leading BPO companies. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Please ensure all required information is provided for a thorough review. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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