Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Expect scenarios on angry callers, incomplete tickets, and verifying a fix actually landed. Be ready to walk through how you log every contact, confirm next steps, and when you escalate technical fire or security issues rather than guessing. Prepare one example of collecting payment or order details without errors.
Strong fit if you like structured service workflows, precise record-keeping, and steady phone work for a fire and security provider in the Parramatta-area Rydalmere location. Less ideal if you want fully remote work or purely field technician duties.
As a Customer Service Consultant at Chubb Fire & Security in Rydalmere, you would handle inbound and outbound contact about fire and security products and services. Typical work includes logging inquiries and complaints, updating account or service records, confirming that fixes were completed, and following up when investigations or adjustments are due. You would use systems to take or amend orders, note payments or billing steps, and process change or discontinuance paperwork. The site is on-site (not remote), so most days centre on phone, desk, and coordinated hand-offs with field or technical teams.
Build calm phone presence, accurate CRM notes, basic billing literacy, and clear escalation judgment.
No. The listing is for Rydalmere in the Parramatta area and is not marked remote.
Customer contact, order and account updates, complaint tracking, follow-up on resolutions, and computer-based service paperwork aligned to Customer Service Consultant duties.
HubSpot Academy Customer Service Fundamentals is free; Alison customer service courses are free to learn.
Public-domain labor data — prepare examples for 2–3 of these.
CUSTOMER SERVICE CONSULTANT at Chubb Fire & Security in Rydalmere, Parramatta Area What This Role Involves As a Customer Service Consultant at VitalCALL within Chubb Fire & Security, you will be the face of our company to our valued customers. Your primary role is to ensure that every interaction with our elderly community is positive and memorable. You will handle calls, resolve issues, and provide exceptional customer service, turning frowns into smiles. Day-to-Day Responsibilities Respond to customer inquiries via phone in a professional and friendly manner Resolve customer complaints and issues efficiently and effectively Provide product information and assist with order placement or updates Build and maintain positive relationships with our elderly customers Follow up on customer concerns and ensure satisfaction What You Bring A genuine passion for customer service and making a difference in people's lives Excellent communication skills, both verbal and written The ability to handle multiple tasks simultaneously and prioritize effectively Patient and empathetic nature when dealing with elderly customers Basic knowledge of security systems or willingness to learn quickly Working at Chubb Fire & Security Join a team dedicated to excellence in customer service. At VitalCALL, we believe that every interaction is an opportunity to exceed expectations and build long-term relationships with our customers. Our mission is to provide top-notch support and ensure the safety and peace of mind of our elderly community. Next Steps To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
Generated for personal interview prep · 2026-08-15 UTC · getajob.ai