Customer Service Associate

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

• Examples of rushed guests, product questions, or payment issues you resolved
• How you stay accurate when the line is long
• Comfort with early/late shifts, food safety basics, and teamwork on a store floor

Fit summary

Strong fit if you like fast, public-facing retail, clear routines, and helping guests get food, coffee, and fuel quickly. Less fit if you want desk-only work or true remote roles (this job is on-site in Orlando).

Day in the role

At Wawa Store 5150 in Orlando, a Customer Service Associate greets guests, runs the register and fuel/food orders, keeps counters stocked, handles cash and card payments carefully, and keeps the store clean and ready during busy shifts.

Skills to emphasize

• Cash handling, POS accuracy, and calm guest recovery
• HubSpot Academy — Customer Service Fundamentals (free)
• Alison — Customer Service courses (free to learn)

FAQ from this listing

Is this role remote?

No. The listing is for Store 5150 in Orlando, FL (on-site).

What does Wawa do?

Wawa operates convenience stores and gas stations along the East Coast; it was founded in 1964.

Any free learning to prep?

HubSpot’s Customer Service Fundamentals is free; Alison’s customer-service courses are free to learn.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.
• Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
• Monitor bank vaults to ensure cash balances are correct.
• Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
• Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
• Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
• Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.
• Resolve problems or discrepancies concerning customers' accounts.

O*NET source

Company facts (cached)

Website: wawa.com

Wawa Inc. is an American chain of convenience stores and gas stations originating in the Philadelphia metropolitan area and operating along the East Coast of the United States. Wawa is based in and primarily associated with the Philadelphia metropolitan area, though it gradually expanded its store locations, over many decades, far beyond the Philadelphia area. The company's headquarters is located in the Wawa area of Chester Heights, Pennsylvania, in Greater Philadelphia.

Public cache only — not an employee review.

Role overview (listing rewrite)

Wawa is hiring a full-time Customer Service Associate at Store 5150 - Orlando, FL 32805, where you can deliver outstanding service while building valuable skills in a collaborative setting. This Customer Service Associate role near Orlando puts you at the heart of creating welcoming experiences every day. The Opportunity Wawa is hiring for this role and offers a supportive team environment. As a full-time Customer Service Associate at Store 5150 - Orlando, FL 32805, you will help visitors feel valued through attentive interactions and smooth daily operations. This position suits motivated people seeking Customer Service Associate jobs in Store 5150 - Orlando, FL 32805 and nearby areas, with opportunities to contribute meaningfully while developing professionally at Wawa. Responsibilities Welcome arriving guests with a friendly demeanor and guide them to what they need promptly Process sales, returns, and payments accurately while keeping registers organized Address questions and concerns from customers by listening carefully and providing clear solutions Keep the store space tidy, restock items efficiently, and support overall presentation standards Partner with colleagues to handle peak periods and maintain efficient workflows throughout each shift Follow company guidelines for safety, accuracy, and consistent service quality at the Store 5150 location What You Bring Clear communication abilities and a genuine interest in helping others Reliability, adaptability, and comfort working at a steady pace alongside a team Basic numerical skills for handling money and completing simple calculations A positive outlook that thrives on delivering Customer Service Associate excellence near Store 5150 - Orlando, FL 32805 Willingness to learn Wawa procedures and contribute in a retail-facing environment Working at Wawa Wawa provides a supportive setting for Customer Service Associate team members at Store 5150 - Orlando, FL 32805. You will work with colleagues who value cooperation and service focus, gaining practical experience that strengthens your professional capabilities while helping the location run smoothly for every visitor. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

Full job on Get A Job.AI

Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Store 5150 - Orlando, FL 32805, hybrid, or fully remote?