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Prepare examples of helping difficult customers, working in a team, and following procedures carefully. Expect scenario questions about busy reception periods and explaining simple product or appointment information without giving clinical advice. Show interest in optical retail and why Norwich Specsavers appeals.
Best fit for someone early in their career who wants face-to-face retail service in healthcare-adjacent retail, can work on-site in Norwich, and is comfortable learning brand systems under supervision.
As a Customer Service Apprentice in a Specsavers practice in Norwich, a typical day centres on greeting patients, booking and checking appointments, handling enquiries about eye tests, glasses and aftercare, and supporting the store team with tidy reception and sales floor standards. You learn brand processes, till and booking systems, and how to escalate clinical questions to qualified opticians.
Focus on clear communication, patience with varied customers, basic retail till and diary skills, and reliable attendance. Learn Specsavers product ranges (frames, lenses, contact lenses, hearing aids) and safeguarding of patient data. No formal certification list or costs were supplied for this listing.
No. The listing is for Norwich, Norfolk, and is not remote.
It is a multinational optical retailer offering eye and hearing care and selling glasses, contact lenses and hearing aids.
No verified salary band or employer star ratings were included in the source data for this listing.
Website: specsavers.com
Specsavers Optical Group Limited is a Guernsey-based multinational optical retail chain, which operates mainly in the UK, Ireland, Australia, New Zealand, Canada, the Netherlands and the Nordic countries. The chain offers optometry, optician and audiology services, and sells glasses, sunglasses, contact lenses and hearing aids. In the United Kingdom in 2012, it had the largest single market share of the four major opticians, with 42% of the market. The company had a total turnover of £4.18 billion in 2024/2025 across 2,815 businesses.
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CUSTOMER SERVICE APPRENTICE at SPECSCAVS in Norwich, Norfolk About the Role We are seeking a proactive and enthusiastic individual to join our team as a Customer Service Apprentice. This role offers an excellent opportunity for those passionate about retail and providing top-notch customer service. As part of our growing family, you will play a crucial role in enhancing our customers' experience through exceptional service. Day-to-Day Responsibilities Assist customers with their optical needs, including fitting glasses and contact lenses. Provide excellent customer service by addressing inquiries and concerns promptly and courteously. Contribute to a positive retail environment by maintaining cleanliness and organization of the store. Participate in training sessions to develop your skills and knowledge in the optical industry. Who We're Looking For We are looking for individuals who are enthusiastic about providing great customer service and have a passion for retail. Successful candidates will be proactive, reliable, and possess excellent communication skills. A background in retail or customer service is desirable but not essential as full training will be provided. More About Specsavers Sspecsavers is a leading optical retailer with a commitment to excellence in customer service. Our mission is to provide high-quality eyecare and vision solutions to our customers, while also offering career development opportunities for our team members. As an apprentice, you will be part of a supportive and dynamic environment where personal growth and professional development are encouraged. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. If you have any questions about the role or application process, please contact us at [contact email/phone number].
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