Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.
Prepare short examples of resolving a frustrated customer, documenting a multi-step issue, and balancing speed with accuracy. Ask how Octane routes candidate vs client contacts and which tools the advisor team uses day to day.
Strong fit if you like structured, people-facing problem solving in a recruitment environment and prefer on-site work in the Grantham area. Thin public DATA means culture and pay should be confirmed directly with the employer.
As a Customer Service Advisor at Octane Recruitment you would typically handle inbound queries from candidates and clients, log issues accurately, update records, and escalate when needed. Expect steady call or ticket volume, clear scripts or process notes, and handoffs to consultants when a query becomes a placement or commercial issue.
Focus on clear phone/email tone, accurate case notes, and calm problem solving. Free starting points:
No. The listing marks remote as 0 and places the job in Gonerby Hill Foot, Grantham.
Only the title, company name, and location are solid. Linked news/sentiment items are not usable company reviews and are omitted.
HubSpot Academy Customer Service Fundamentals (free) and Alison Customer Service courses (free to learn).
CUSTOMER SERVICE ADVISOR at Octane Recruitment in Gonerby Hill Foot, Grantham Position Summary We are currently seeking a Customer Service Advisor to join our client's retail centre in Grantham. This is a customer-facing role that involves both face-to-face and telephone interactions with clients. Key Responsibilities Provide exceptional customer service through face-to-face and phone interactions Handle inquiries, complaints, and requests promptly and efficiently Assist in maintaining a positive shopping environment for customers Adhere to company policies and procedures What You Bring A genuine passion for customer service At least 1 year of experience dealing with customers face-to-face Excellent communication skills, both verbal and written Strong problem-solving abilities A positive attitude and a willingness to learn Why Join Octane Recruitment Our client is offering an excellent salary along with great benefits. As a Customer Service Advisor, you will be part of a dynamic team that values your contributions and supports your professional growth. Apply Today To apply for this position, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. We look forward to hearing from you! To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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