Customer Service Administrator – Entry Level

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Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Resolve customer complaints or answer customers' questions regarding policies and procedures.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
• Recruit, interview, and select employees.
• Interpret and communicate work procedures and company policies to staff.

O*NET source

Company facts (cached)

Website: shoplc.com

Public cache only — not an employee review.

Role overview (listing rewrite)

Build the foundation of your career with Shop LC as a Customer Service Administrator – Entry Level in Mc Neil, Travis County. This full-time role is an ideal first step for organized, people-focused professionals ready to support shoppers across a fast-paced retail environment. About the Role As a Customer Service Administrator at Shop LC, you will serve as a friendly point of contact for customers while keeping day-to-day administrative tasks running smoothly. This entry-level, full-time position in Mc Neil, Travis County is designed for candidates who enjoy problem-solving, clear communication, and helping people have a positive experience with our jewelry and lifestyle products. Key Responsibilities Respond to customer questions and requests with professionalism and care Process and maintain accurate order, account, and service records Coordinate with internal teams to resolve issues and follow up on open items Support daily administrative and clerical tasks that keep operations on track Help deliver a consistent, high-quality experience across our retail channels Qualifications A genuine interest in customer service and helping others Strong written and verbal communication skills Solid attention to detail and good organizational habits Comfort working with computers and basic office software A reliable, team-oriented attitude — no prior experience required for this entry-level role About Shop LC Shop LC is an electronic retailer of jewelry and lifestyle products headquartered in Austin, Texas, with a team of roughly 450 people. We reach customers through television — including cable, satellite, telco, and over-the-air broadcasts — as well as our website, OTT platforms, online marketplaces, and social media. Shop LC is the United States retail unit and a subsidiary of Vaibhav Global Limited (VGL), a publicly listed company based in India. How to Apply Ready to join the Shop LC team as a Customer Service Administrator in Mc Neil, Travis County? Submit your application for this full-time, entry-level opportunity through our official listing: Apply here.

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Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Mc Neil, Travis County, hybrid, or fully remote?