Customer Service Administrator

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

• Walk through how you resolved a hard customer or staff dispute while keeping policy clear.
• Describe how you checked records or reports to catch errors before they spread.
• Explain how you set priorities when several escalations hit at once.

Fit summary

Strong fit if you stay calm under pressure, coach others on tricky cases, and enjoy structured follow-through on schedules and quality checks in a staffing-support setting—not a pure sales floor role.

Day in the role

As a Customer Service Administrator at Qualified Staffing in Youngsville, you would guide office and customer-service staff, handle escalated complaints, check records for accuracy, and set schedules and duty assignments so quality standards and deadlines hold.

Skills to emphasize

• HubSpot Academy — Customer Service Fundamentals (free)
• Alison — Customer Service courses (free to learn)
• Complaint de-escalation, scheduling, and report review practice tied to daily admin work

FAQ from this listing

Is this role remote?

The listing is on-site (not remote) in the Youngsville area.

What does the O*NET match emphasize?

Supervising office or customer-service staff, resolving complaints, reviewing records, and assigning work.

Are free training options listed?

Yes: HubSpot Customer Service Fundamentals (free) and Alison customer service courses (free to learn).

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Resolve customer complaints or answer customers' questions regarding policies and procedures.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
• Recruit, interview, and select employees.
• Interpret and communicate work procedures and company policies to staff.

O*NET source

Role overview (listing rewrite)

CUSTOMER SERVICE ADMINISTRATOR — Qualified Staffing, Youngsville, Lafayette Parish What This Role Involves This role involves providing exceptional customer service and account coordination in a fast-paced office environment. You will be responsible for managing inquiries, resolving issues, and maintaining accurate records. Responsibilities Respond to customer inquiries via phone, email, and in-person visits Process orders and manage account information accurately Resolve customer complaints and ensure satisfaction Stay organized and maintain detailed records of interactions and transactions Support internal operations by coordinating tasks and providing administrative assistance as needed Who We're Looking For We are seeking a friendly, detail-oriented individual who enjoys helping customers and staying organized. This role requires excellent communication skills, the ability to multitask in a fast-paced environment, and a commitment to customer satisfaction. A minimum of 1 year of experience in customer service or related field Strong organizational skills with an attention to detail Excellent communication and interpersonal skills Ability to work effectively in a team environment Basic computer skills, including proficiency in Microsoft Office Suite Working at Qualified Staffing This is a full-time position with no remote options. You will work Monday through Friday during regular business hours without overtime. Competitive hourly wage of $18.00–$20.00 per hour Monday to Friday schedule, 9 AM to 5 PM (with an hour for lunch) No overtime required Apply Today If you are passionate about customer service and enjoy a busy team environment, we encourage you to apply. Qualified Staffing is committed to providing excellent support and coordination to both customers and internal operations. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

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Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Youngsville, Lafayette Parish, hybrid, or fully remote?