Customer Program Manager

Job Title

Customer Program Manager

Job Description

In this role, you have the opportunity to:

Lead projects for Radiology Informatics (RI), that are customer facing, to meet the project’s objectives and stakeholders’ expectations, and to create customer value.

You are responsible for:

• Leading large-scale, cross‑functional projects (€1M+ budget).
• Owning delivery across scope, timeline, budget, quality, resources, and risk.
• Driving decision-making, managing risks/issues, and escalating with clear corrective actions.
• Building strong relationships with customers and stakeholders up to senior leadership level.
• Representing projects in steering committees and governance forums.
• Leading and empowering diverse teams to deliver efficiently and effectively.
• Ensuring adherence to standard delivery processes and high-quality customer experience.
• Overseeing delivery to agreed scope, time, cost, and quality targets.
• Managing subcontractors and partners, including complex contract environments.
• Monitoring financial performance (KPIs, budgets, forecasts) and drive cost optimisation and continuous improvement.

You are part of:

Enterprise Informatics RI S&SD Implementation Central Europe. You will report to the EI RI S&SD Implementation Project Management Leader Central Europe. You will be part of an inspiring team that has the goal to strengthen and drive performance of EI RI SS&D Implementation within Central Europe.

To succeed in this role, you should have the following skills and experience:

• 5+ years’ experience in software professional services and project management.
• Degree in Software Engineering, Business Engineering, or equivalent.
• PMP (PMI) certified or equivalent.
• Strong expertise in project management methodologies, estimation (cost, time, resources, risks).
• Proven experience delivering software projects across multiple countries/markets.
• Solid understanding of systems, products, and third-party integrations.
• Strong financial acumen with focus on margin optimisation (pre‑sale & delivery).
• Excellent stakeholder management and communication skills at executive level.
• Experience managing teams, subcontractors, and complex contract negotiations.
• Knowledge of quality, compliance, Health & Safety standards; ideally within Health Systems.
• Excellent verbal and written communication skills
• Willingness to travel

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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Originally posted on Himalayas