Customer Operations Associate

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Role overview (listing rewrite)

CUSTOMER OPERATIONS ASSOCIATE — Raylo, Ormeau, Belfast Role Overview Raylo is seeking a Customer Operations Associate to join our team in Ormeau, Belfast. Our mission is to revolutionize the way technology is bought, used, and reused, creating better outcomes for customers, brands, and the planet. As a Customer Operations Associate, you will play a crucial role in ensuring seamless customer experiences. Core Duties Manage customer inquiries and support requests through various channels (email, phone, live chat) Process returns and exchanges efficiently and accurately Provide exceptional customer service to enhance brand loyalty and satisfaction Collaborate with cross-functional teams to improve operational processes Ensure compliance with company policies and procedures Who We're Looking For We are looking for a detail-oriented, customer-focused individual who can thrive in a fast-paced environment. Key responsibilities include managing customer inquiries, processing returns, providing excellent service, and collaborating across teams to optimize operations. Minimum 1-2 years of experience in customer support or related field Strong communication and problem-solving skills Ability to work independently and as part of a team Excellent organizational and time management abilities Familiarity with CRM software and basic data entry is preferred Working at Raylo At Raylo, we believe in fostering an inclusive and supportive work environment. Our mission-driven culture encourages personal and professional growth while making a positive impact on the world. As part of our team, you will have opportunities to contribute to innovative solutions that transform technology ownership models. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Please ensure all required fields are filled in accurately and submit a cover letter along with your resume highlighting relevant experience and skills. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

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• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Ormeau, Belfast, hybrid, or fully remote?