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Be ready to walk through messy customer cases you owned end-to-end, how you prioritized a queue, and how you documented root cause. Prepare examples of working with international or multi-timezone partners. Ask how Belgium-scoped work is staffed, which tools own the queue, and how performance is measured for this analyst role.
Strong fit if you like structured ops, precise communication, and international coordination in a staffing-services environment that is scaling. Weaker fit if you want pure strategy work or fully remote Belgium-based delivery—this listing is West Slope, Oregon, non-remote.
As a Customer Operations Analyst focused on INTL Belgium work at Insight Global, expect a desk-heavy day: queueing customer and account issues, reconciling operational data across systems, escalating blockers, and writing clear status notes for stakeholders spanning Belgium-related workflows. Coordination with recruiters, account teams, and client contacts is likely; success looks like clean tickets, accurate reporting, and timely handoffs rather than pure sales.
Useful foundations for this title:
No cert family or cost list was provided in CERTS.
No. The listing flags remote as 0 and places the job in West Slope, Washington County, Oregon.
Title context suggests customer/ops support tied to Belgium or international Belgium workflows—queues, data, and stakeholder updates—not that the seat is in Belgium.
Recent press describes Insight Global expanding internal hiring (on the order of 1,700 roles) for AI and enterprise tech demand; founded year in DATA is 2001. No salary or review ratings are in the package.
Website: ihsglobalinsight.com
Global Insight is an economics forecasting organization, serving over 3,800 clients in industry, finance and government, with revenues of over $95 million and employing more than 600 staff in 23 offices in 13 countries. It is a division of S&P Global after its acquisition of IHS Inc.
Public cache only — not an employee review.
CUSTOMER OPERATIONS ANALYST- INTL BELGIUMInsight GlobalWest Slope, Washington County The Opportunity The Customer Operations Analyst II at Insight Global is crucial in ensuring smooth order processing and customer service. This role involves using our ERP system (Infor) to manage orders through the fulfillment process with a ticketing system. You will be responsible for responding to customer inquiries, providing swift resolutions, and maintaining high levels of customer satisfaction. Key Responsibilities Process orders via our ERP system (Infor) Manage orders through the fulfillment process using a ticketing system Respond to customer inquiries promptly and thoroughly resolve issues Provide exceptional customer service to ensure high levels of satisfaction Qualifications To excel in this role, you should have: Experience with ERP systems (Infor) Familiarity with ticketing systems for order management Strong communication and problem-solving skills A commitment to delivering excellent customer service More About Insight Global Insight Global is a leading provider of flexible staffing solutions, offering a wide range of services including IT, finance, healthcare, and more. Our mission is to connect talented professionals with organizations that need their expertise on a temporary or permanent basis. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
Generated for personal interview prep · 2026-07-27 UTC · getajob.ai