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Customer Onboarding & Retention Lead – Australia Clients – Remote

  • Full Time
  • Anywhere

Sleek

Sleek is a tech-enabled unicorn that automates back-office processes for micro SMEs. The Customer Onboarding & Retention Lead will develop strong customer relationships, ensure smooth onboarding and account management, and optimise the client journey.

Requirements

  • Minimum 3 years experience in Customer Success, Customer Support, or Account Management
  • Experience in high-growth environments (SaaS, fast-scaling SMEs) is a plus
  • Strong organisational, interpersonal, and communication skills
  • A problem-solving attitude, pragmatic approach, and data-driven thinking
  • Humility, ownership, structured thinking, and the ability to have tough conversations in a positive way

Benefits

  • Competitive market salaries
  • Generous paid time off and holiday schedules
  • Employee share ownership plan
  • Opportunities for internal and external training programmes
  • A diverse and inclusive environment
  • A chance to be part of a certified B Corp

Originally posted on Himalayas

To apply for this job please visit himalayas.app.

Working in Australia

Australia, officially the Commonwealth of Australia, is a country comprising the mainland of the Australian continent, the island of Tasmania and numerous smaller islands. It has a land area of 7,688,287 km2 (2,968,464 sq mi), making it the sixth-largest country in the world. Australia is the world's flattest and driest inhabited continent. It is a megadiverse country, and its size gives it a wide variety of landscapes and climates including deserts in the interior and tropical rainforests along the coast.

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