Talent Safari
Numida is hiring a Customer Lifecycle & Experience Manager to lead the development of customer experience across the organization, ensuring a coherent and understandable experience for customers across multiple products and journeys.
Requirements
- 5+ years’ experience in customer experience, operations, product, service design or customer lifecycle roles in a scaling organisation.
- Experience in fintech, lending, savings, digital products or multi-product customer journeys strongly preferred.
- Proven people leadership experience, including managing managers.
- Strong systems thinker able to connect frontline experience with product, credit and growth decisions.
- Comfortable analysing customer data, lifecycle metrics and behavioural trends.
- Experience working cross-functionally and influencing senior stakeholders.
- Experience improving processes in fast-moving environments.
- Comfortable using automation, tooling and AI-enabled workflows.
- Ability to work in ambiguity and help define how things should work.
Benefits
- Competitive salary
- Benefits aligned with experience
- Employee share options available, giving you ownership in Numida’s long-term success
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in Kenya
Kenya, officially the Republic of Kenya, is a country located in East Africa. With an estimated population of more than 53.3 million as of mid-2025, it is the 27th-most populous country in the world and the seventh-most populous in Africa. Kenya's capital and largest city is Nairobi. The second-largest and oldest city is Mombasa, a port city located on Mombasa Island. Other major cities within the country include Kisumu, Nakuru and Eldoret. Going clockwise, Kenya is bordered by South Sudan to the northwest, Ethiopia to the north, Somalia to the east, the Indian Ocean to the southeast, Tanzania
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