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Expect behavioural questions on stakeholder management, prioritising under time pressure, and translating technical weather products for non-specialist audiences. Prepare examples where you improved a customer outcome without overpromising on uncertain information.
Strong fit if you can lead customer relationships in a public-service, high-trust setting, stay calm when conditions change fast, and connect operational meteorology work with clear, practical support for users in and around Perth.
As a Customer Lead at the Australian Bureau of Meteorology in Perth CBD, a typical day centres on guiding how external users get reliable weather and climate services. You would prioritise customer issues, coordinate with forecast and product teams, clarify service expectations, and track follow-through so warnings and public products stay clear and usable.
No. The listing is for Perth CBD (not remote).
Leading how customers experience Bureau services: prioritisation, coordination with internal teams, and clear follow-through on issues and feedback.
You would be based in Perth CBD within Western Australia, Australia’s largest state on the Indian Ocean coast—see the state overview on Wikipedia linked in the area guide.
Australian Bureau of Meteorology – Perth CBD, Perth What This Role Involves The Customer Lead role at the Australian Bureau of Meteorology in Perth CBD involves managing relationships with energy, resources and telecommunications sectors. The position is part-time and not remote. Responsibilities Manage relationships with key stakeholders in the energy, resources, and telecommunications sectors Ensure customer satisfaction through effective communication and service delivery Collaborate with Sector Leads to deliver impact and value for the E&R Program Contribute to the safety, reliability, resilience, and productivity of the Australian and Asia-Pacific Region's energy, resources, and telecommunications sectors Skills & Qualifications Experience in managing relationships with stakeholders in the energy, resources, or telecommunications sectors Strong communication and interpersonal skills A proven track record of delivering high-quality customer service Knowledge of the Australian and Asia-Pacific Region's energy, resources, and telecommunications industries is beneficial About the Company The Australian Bureau of Meteorology delivers essential meteorological services to improve safety, reliability, resilience, and productivity in various sectors. The E&R Program focuses on delivering impact and value for these critical industries. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. This role offers a salary range of $121,755 - $132,713 with 15.4% superannuation.
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