Fresha
Fresha is seeking an exceptional Customer Experience Specialist to join their global business. The role involves handling support tickets, communicating with partners through email, and providing proactive problem-solving solutions. The ideal candidate is a curious problem solver, passionate about delighting partners, and comfortable using and explaining complex software.
Requirements
- Resolve support tickets and partner contacts using Hubspot
- Identify root causes of issues and proactively flag recurring issues, bugs, and contact trends
- Take a consultative approach to supporting partners to drive partner retention
- Find creative solutions to partner problems and identify opportunities to improve their experience with Fresha
- Be a proactive problem solver and go the extra mile to delight partners
- Test and investigate problems, reproduce issues, and maintain a test account
- Be a high performer in the team, exceeding expectations in product knowledge, KPI achievement, and living Fresha‘s values
- Take responsibility for own performance and development, constantly learning and developing in the role
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
About this role & career path
Working in United States
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
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