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Customer Experience Manager

  • Full Time
  • Anywhere

Greencell Mobility

Greencell Mobility — Delhi, India

Responsible to ensure services delivered by Business/ Service partners and their extended arms meet a pre-defined service quality level for Best-in-class customer experience. Able to identify the gaps in process adherence and resolve them in a timely manner to minimize repeat complaints. Also provides the ability to proactively diagnose and resolve service quality issues through Root Cause Analysi…

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About this role & career path

Working in Delhi

Delhi, officially the National Capital Territory (NCT) of Delhi, is a megacity and a union territory of India containing New Delhi, the capital of India. Straddling the Yamuna river, but spread chiefly to the west, or beyond its right bank, Delhi shares borders with the state of Uttar Pradesh in the east and with the state of Haryana in the remaining directions. Delhi became a union territory on 1 November 1956 and the NCT in 1995. The NCT covers an area of 1,484 square kilometres (573 sq mi). According to the 2011 census, Delhi's city proper population was over 11 million, while the NCT's pop

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