Linktree
We are seeking a motivated and experienced Customer Experience Manager to support a UK-based employer in designing and delivering exceptional customer journeys.
Requirements
- Manage and support the end-to-end customer experience strategy across all touchpoints
- Handle customer feedback programmes, NPS tracking, and service improvement initiatives
- Communicate effectively with internal teams and external stakeholders across time zones
- Maintain accurate records of customer satisfaction data, journey maps, and CX project documentation
- Use relevant tools such as CRM platforms, survey tools, and customer analytics dashboards
- Support the wider team with cross-functional CX projects, training, and customer advocacy programmes
- Identify opportunities to reduce friction, increase loyalty, and improve overall customer satisfaction
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
About this role & career path
Working in South Africa
South Africa, officially the Republic of South Africa (RSA), is the southernmost country in Africa. Its nine provinces are bounded to the south by 2,798 kilometres of coastline that stretches along the South Atlantic and Indian Ocean; to the north by the neighbouring countries of Namibia, Botswana, and Zimbabwe; to the east and northeast by Mozambique and Eswatini; and it encloses Lesotho. Covering an area of 1,221,037 square kilometres, the country has a population of over 63 million people, making it the sixth-most populated country in Africa. Pretoria is the administrative capital, while Ca
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