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Best fit if you like store-floor leadership, coaching, and service recovery in a high-volume off-price environment—not a desk-only CX strategy role.
As Customer Experience Lead at a Burlington store, you would typically coach associates on service standards, resolve guest issues on the floor, and keep the off-price shopping path clear and welcoming. Expect floor presence during peak traffic, feedback loops with store leadership, and hands-on support when returns, sizing, or checkout friction appear.
Prioritize retail service coaching, de-escalation, floor leadership, and basic metrics (conversion, wait time, mystery-shop style standards). No certified training resources were supplied for this occupation family.
No. The listing is on-site (remote flag 0) in the Mount Vernon, Ohio area.
It is a national off-price department store chain (apparel, home, and related categories) with more than 1,000 U.S. locations.
Corporate headquarters are in Burlington Township, New Jersey; store roles are local to each market.
Website: burlington.com
Burlington, formerly known as Burlington Coat Factory, is an American national off-price retailer, and a division of Burlington Coat Factory Warehouse Corporation with more than 1,138 stores in 46 states and Puerto Rico, with its corporate headquarters located in Burlington Township, New Jersey. In 2007, it was acquired by Bain Capital in a transaction and in 2008, Tom Kingsbury became president and CEO. The company went public again in 2013. Burlington is the third largest off-price retailer after TJX and Ross Stores.
Public cache only — not an employee review.
Burlington - Mount Vernon, Lee County About the Role Join Burlington Stores as a Full-Time Customer Experience Lead and play a key role in delivering an engaging shopping experience for our customers. You will help drive front-end operations, support associates during your shift, and ensure a positive sales environment. Your Responsibilities Deliver a positive and engaging shopping experience for customers Drive front-end operations to enhance customer satisfaction Support associates during shifts to maintain high standards of service Ensure the sales floor is well-maintained and organized What You Bring A passion for providing exceptional customer service Strong communication and interpersonal skills Leadership abilities to motivate and support associates Attention to detail in maintaining a clean, organized sales floor More About Burlington Burlington Stores is one of the largest off-price retailers in the nation. With a commitment to delivering value to customers, we offer a wide range of quality apparel and home goods at unbeatable prices. How to Apply To apply for this exciting opportunity, complete your application directly on this page. If you prefer, you will be redirected to the employer's application platform to finish submitting your application there. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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