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CUSTOMER EXPERIENCE ADVOCATE at City of Charles Sturt in Woodville South, Charles Sturt Area About This Position We are seeking a Customer Experience Advocate to champion customer satisfaction and feedback across our organization. As the voice of the customer, you will play a crucial role in enhancing our services and ensuring that every interaction is positive and effective. What You'll Do Collect and analyze customer feedback through various channels Identify trends and areas for improvement to drive positive change Engage with customers to understand their needs and concerns Collaborate with teams across the organization to implement solutions based on customer insights Develop and maintain relationships with key stakeholders to ensure alignment on customer service goals Who We're Looking For A passion for helping people and solving problems Strong communication and interpersonal skills The ability to analyze data and provide actionable insights Experience in customer service or a related field is advantageous but not mandatory A proactive attitude and a commitment to excellence More About City of Charles Sturt City of Charles Sturt is dedicated to enhancing the quality of life for residents through innovative and customer-focused initiatives. Our team works collaboratively to ensure that every service we provide meets or exceeds community expectations. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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