Customer Engagement Officer

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

Prepare examples of de-escalating a tense visitor, following access rules without being rigid, and handing off a medical or security incident. Expect scenario questions on alarms, lost property, and balancing welcome with safety at a community-facing site.

Fit summary

Strong fit if you like front-line people work, steady site presence, and clear procedures. Braddon-based and on-site (not remote). Less ideal if you want purely desk-based casework with no patrol or premises focus.

Day in the role

As a Customer Engagement Officer with St Vincent de Paul in Braddon, your day centres on welcoming people on site, keeping premises orderly, and handling issues calmly as they arise.

• Monitor and authorise entry and exit of staff, visitors, and clients.
• Circulate through public and work areas to preserve order and protect property.
• Respond to alarms or disturbances and escalate medical or security incidents when needed.
• Secure doors, gates, and access points at opening and close.

Tasks align with protective-service duties summarised on O*NET 33-9032.00.

Skills to emphasize

Build strength in calm customer contact, observation, basic first aid awareness, and clear incident reporting. Practise authorising entry, checking doors and windows, and knowing when to call paramedics or supervisors. No certification resources were supplied in the source data.

FAQ from this listing

Is this role remote?

No. The listing is on-site in Braddon, North Canberra (remote flag 0).

What does the occupation data emphasise?

Access control, patrol, alarm response, order on premises, and basic emergency support, per O*NET 33-9032.00.

Are certificates listed for this post?

No. The certs payload had an empty resources list, so no courses or costs are stated.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Lock doors and gates of entrances and exits to secure buildings.
• Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
• Respond to medical emergencies by administering basic first aid or by obtaining assistance from paramedics.
• Answer alarms and investigate disturbances.
• Circulate among visitors, patrons, or employees to preserve order and protect property.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary.

O*NET source

Role overview (listing rewrite)

CUSTOMER ENGAGEMENT OFFICER - BRADDONSt Vincent de PaulBraddon, North Canberra About This Position A newly created part-time role at St Vincent de Paul in Braddon is seeking a Customer Engagement Officer to join our team. This position offers the opportunity for both part-time and full-time employment. The ideal candidate will use their people skills and life experience to create safe, welcoming in-store experiences. Day-to-Day Responsibilities Create positive, welcoming, and safe store environments for all customers Apply customer service experience, sound judgement, and compassion in interactions with customers Ensure a safe and inclusive atmosphere for everyone visiting the store Skills & Qualifications Strong customer service skills Sound judgement and compassionate approach to customer interactions Experience working in retail or related field is advantageous but not mandatory Able to work part-time hours, with specific days and times to be discussed during the interview process Working at St Vincent de Paul Earn an hourly rate of $31.21, plus 15% superannuation salary packaging benefits. This role offers a unique opportunity to make a meaningful impact in your community while enjoying competitive compensation and benefits. Ready to Apply? To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Bring your skills and passion for customer engagement to St Vincent de Paul today!

Full job on Get A Job.AI

Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Braddon, North Canberra, hybrid, or fully remote?