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Best fit if you enjoy structured client coaching in financial services and prefer on-site work in Minneapolis. Skip inventing culture scores—use the interview to test team norms and coaching metrics.
As a Customer Coach-U at Ameriprise in Minneapolis, a typical day centers on guiding clients or prospects through products, processes, and next steps—calls or meetings, clarifying needs, explaining options in plain language, and documenting outcomes so the customer can act with confidence.
No certification list was provided for this posting.
The listing marks remote as no; plan on Minneapolis / Hennepin County on-site work.
Coaching customers through Ameriprise offerings and processes—education, clarity, and documented next steps rather than pure sales cold-calling.
No cert resources or costs were supplied for this posting; confirm licensing with the recruiter if the full JD requires them.
Website: ameriprise.com
Connect is an insurance company located in Madison, Wisconsin. Connect provides auto, home, condo, renters, umbrella and specialty products. Insurance is underwritten by American Family Connect Property and Casualty Insurance Company and American Family Connect Insurance Company, each a wholly owned subsidiary of American Family Insurance Mutual Holding Company. They also partner with various specialty insurance providers to offer coverage for items such as watercraft, ATVs, recreational vehicles and motorcycles. Connect is an affinity marketer, relying almost entirely on s…
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CUSTOMER COACH-U — Ameriprise, Minneapolis, Hennepin County About This Position This role at Ameriprise focuses on enhancing customer satisfaction and driving engagement through exceptional coaching. As a Customer Coach-U, you will be responsible for providing top-notch support to clients, ensuring their needs are met with personalized service. Core Duties Evaluate client needs and provide tailored solutions Offer guidance on financial planning and advice Maintain high standards of customer service Stay updated with the latest industry trends and product offerings Who We're Looking For We are seeking candidates who possess strong communication skills, a passion for financial services, and a commitment to delivering exceptional client experiences. A background in customer service or related field is preferred. About Ameriprise Ameriprise is a diversified financial services leader with over $1.5 trillion in assets under management as of year-end 2024. Our team of 22,000 people across 19 countries serves more than 3.5 million individual, small business, and institutional clients. We are recognized for our leadership in financial planning and advice, global asset management, and insurance solutions. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Ensure you highlight your customer service experience and any relevant financial background in your application. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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