Customer Care Representative

Trumark Companies is hiring a full-time Customer Care Representative in Marina, Monterey County, to deliver the kind of attentive, solutions-focused service that turns new homebuyers into lifelong advocates.

About the Role

As a Customer Care Representative based in Marina, Monterey County, you will be the friendly, knowledgeable point of contact for homeowners after they move into a Trumark community. This on-site role blends relationship building, problem solving, and coordination, ensuring every resident feels supported and confident in the home they have purchased. If you take pride in following through and making people's living experience better, this position offers a meaningful way to do exactly that.

Key Responsibilities

• Serve as the primary liaison for homeowners, responding promptly and professionally to questions, concerns, and warranty requests.
• Document, track, and follow up on service items until they are fully resolved to the homeowner's satisfaction.
• Coordinate with construction teams, trade partners, and vendors to schedule inspections and complete repairs.
• Maintain clear, accurate records of customer interactions and service activity.
• Uphold Trumark's standards of quality and care in every homeowner touchpoint.

Qualifications

• Strong interpersonal and communication skills, with a genuine commitment to customer satisfaction.
• Excellent organization and the ability to manage multiple service requests at once.
• A proactive, detail-oriented approach to following through on commitments.
• Comfort working on-site in Marina, Monterey County, and collaborating across teams.
• Familiarity with homebuilding, real estate, or warranty service is a plus.

About Trumark Companies

For more than 35 years, Trumark Companies has been a respected real estate development firm guided by a simple mission: to enhance and inspire the lives of people through thoughtfully designed living environments. With divisions spanning Colorado, Washington, and Northern, Central, and Southern California, Trumark sets itself apart by looking ahead and building communities that stand out for their quality and forward thinking.

How to Apply

Ready to join a forward-looking homebuilder as a Customer Care Representative in Marina, Monterey County? View the full listing and apply via Adzuna to take the next step in your career with Trumark Companies.