Customer Care Representative

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

• Walk through de-escalating a complaint and verifying the fix.
• Explain how you document calls, billing, or account changes accurately.
• Give an example of following up when a claim or adjustment is pending.

Fit summary

Strong fit if you like structured phone work, precise records, and service in a large auto-group environment—not a remote or pure sales-floor role.

Day in the role

As a Customer Care Representative supporting United Fleet Management in Austin, you would handle phone and in-person inquiries about fleet services, log each interaction, confirm problem fixes, follow up on claims or adjustments, and use systems for orders, billing, and account changes—typical customer-service work in an automotive-group setting.

Skills to emphasize

Build clear phone presence, accurate CRM notes, and calm issue ownership. Free options: HubSpot Academy — Customer Service Fundamentals (free); Alison — Customer Service courses (free to learn).

FAQ from this listing

Is this role remote?

No. The listing is on-site at United Fleet Management in Austin, TX.

What does day-to-day work involve?

Customer contact, logging inquiries and complaints, confirming resolutions, and handling billing or service updates on systems.

Any free training to prepare?

HubSpot Academy Customer Service Fundamentals is free; Alison customer service courses are free to learn.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

O*NET source

Company facts (cached)

Website: kengarff.com

Public cache only — not an employee review.

Role overview (listing rewrite)

Kengarff is hiring a full-time Customer Care Representative at United Fleet Management - Austin, TX. This Customer Care Representative opportunity suits professionals searching for Kengarff careers or Customer Care Representative jobs near United Fleet Management - Austin, TX who want to deliver outstanding support in a collaborative workplace. About This Position The full-time Customer Care Representative role at Kengarff places you at the United Fleet Management - Austin, TX location to focus on building strong customer relationships and handling daily service needs. This position centers on direct engagement and teamwork within the local facility, making it a strong match for job seekers exploring Customer Care Representative openings in and around Austin who prefer consistent, hands-on collaboration. You will contribute to smooth operations by prioritizing clear communication and reliable follow-through while representing Kengarff professionally at United Fleet Management - Austin, TX. What You'll Do In the Customer Care Representative position with Kengarff at United Fleet Management - Austin, TX, you will manage essential customer interactions that keep service levels high: Respond promptly to customer questions and concerns through phone, email, and other channels to deliver accurate information and solutions. Investigate and resolve common service issues with a calm, solution-oriented approach that builds trust and satisfaction. Log every interaction carefully so that records remain complete and any needed follow-up happens efficiently. Partner with colleagues across departments when specialized input is required to close complex cases successfully. Uphold quality benchmarks by demonstrating consistent courtesy, active listening, and attention to detail throughout every customer contact. Requirements To succeed as a Customer Care Representative for Kengarff near United Fleet Management - Austin, TX, candidates should bring the following: Clear verbal and written communication skills that allow effective exchanges with diverse customers and team members. Proven ability to organize multiple tasks, prioritize urgent requests, and maintain composure during busy periods. Comfort using computers, standard office applications, and customer tracking systems to document and manage work. A high school diploma or equivalent along with a genuine interest in helping people; previous customer support experience is helpful. Strong listening and problem-solving habits that turn customer questions into satisfactory…

Full job on Get A Job.AI

Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in United Fleet Management - Austin, TX, hybrid, or fully remote?