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Customer Care Analyst

  • Full Time
  • Anywhere

Hays

Hays — México

Role responsibilities Resolve complex and escalated (Level 2) customer and store inquiries across phone, email, chat, and social media channels for U.S. and Canadian operations. Handle high-impact and sensitive cases, including claims, refund requests, invoice-related inquiries, gift card issues. Provide dedicated support for stores and customers, ensuring accurate and brand-aligned communication.…

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